Books-A-MillionReviews of booksamillion.com

Bought a hard copy of a signed book and had it shipped. Obviously, if you buy a copy of a signed book you want to buy and keep it in pristine condition. The book was shipped in brown paper packing with no padding. The book arrived with the dust jacket spine was very wrinkled. The shipping charge was six dollars. It was mailed with the same care and protection used by Thrift Books (they ship for free). I’m just disgusted by that company.

I pre-ordered an autographed copy of a book in March of 2023, for a release date of August 1st. As of August 5th, I had not heard anything from the company, so I reached out to customer service, who said, “you’ll get a tracking notification when it ships today.” The next day I still did not have a shipping confirmation, so I reached out to customer service again, and they said orders were more than they expected and it could be another week or two before mine ships. All along I had been speaking to people in a book club who were having similar issues. A few people were told that they would not be receiving an autographed copy or the artwork that was supposed to come with the pre-order. Orders were cancelled. So I panicked and contacted customer service again. I was told it is an issue with the warehouse and they would reach out and find out what the issue was and email me when they knew. About 4 hours I received a shipping notification with tracking number, this was the 7th or 8th of August. I just received it today the 17th of August. I had paid for expedited delivery because I wanted to read the book on release day. I ended up buying it on kindle so I could read it (I actually had the book finished before they shipped it). The book was $17.99, I paid $29 which included tax and shipping. I paid $10 in shipping and it took 10 days to get to me. Everyone who pre-ordered from Barnes & Noble, Amazon, or Bookshop.org had their books on release day or at the very latest the 3rd of August. I will never buy anything from Books-a-Million again, no matter how much I want an autograph or art work.

I dont CARE any more, for the books a million in waterford , there no longer is seating nor is there a refreshment stand since covid . How ridiculous

I was in the store less than 30 minutes ago buying 2 books and did not receive a receipt. I decided not long after I got them i wanted to return them but since I did not get a receipt, they wouldn’t let me, even when I was just in the store less than 30 minutes ago. The manager said they couldn’t find the transaction on the computer. Do not go there.

I received a book today. Never even heard of this company? Did they charge me? Idk what is going on.. what do I do?

Nuff said…..

DO NOT BUY FROM THIS SITE. I ordered a book 4 months ago, they took the money out and I just got an email, after I've gotten a few saying it was in back order, the new email just informed me that it is no longer in stock. I will never use this site again and I want my money back.

Order the Pokémon booster pack for Christmas on 12/11/22 It was shipped on 12/15/22 and the item was returned back to sender 12/22/22 (Unknown reason & BAM doesn't know why it was sent back to sender either) They got the item back and did not process a refund. I reached out 1/17/23 and was told they need to confirm with the warehouse department (even though the tracking confirmation is proof) I still waited a week, no reply. Have to dispute with my bank. They stated on the website "Both USPS and UPS only hold tracking information for 120 days. We are not able to conduct a proper investigation after that point to take further action. We apologize for any inconvenience." I’m sure this is their business model cancel package reroute back to them, drag it out so they don't have to do a refund. First and last time ordering for them.