Books-A-MillionReviews of booksamillion.com

I ordered books for my daughter birthday and never received they are a scam under cavalets it’s all a scam they will take you money and send you an invoice and no parcels do not buy from them. Also I received bogus tracking information as well

I wish I had read about others experience before I ordered. Like many others what I have ordered from Books A Million (a figurene for my Grandson) for Christmas was ordered on 12-4-23. I have sent many requests for an update, received only one response saying they would let me know when it shipped. It is 12-31-23, no requests for update have been answered, no package has been received. I will NEVER order from BAM again. Terrible (AS IN NO) customer service. No item, no idea what is going on or when or even IF I will ever receive my order. DO NOT order from this company!

I ordered 3 books as they had a great buy two get one sale on the 26th of November. I did receive one book fairly quickly and was quite pleased! As for the rest of my order, I waited about 2-3 weeks for any sort of update before I sent an email inquiring about the status. After a few days, my reply was that they can’t tell me how long my order would take or if they’d have to refund me all together. Now, December 27th, book #2 has been shipping for a little over a week and I can’t check the shipping status because the tracking ID doesn’t work. Two days ago I got my first update about book #3; after a month, they have finally ordered my last book from the distributor and will update me when they receive more information. The price is reasonable, even when they aren’t on sale, but shipping can take quite some time with nearly 0 updates.

Ordered an autographed Lynn Painter book for my daughter as a Christmas gift. Today I received a quick little note "Status: This item is no longer available and has been cancelled" oops too bad! It took them two weeks to send me that status. I am really disappointed and will never shop there again. Buy at your own risk.

Do not shop books-a-million. I ordered a textbook in early August and paid an insane amount for next-day shipping. The book proceeded to not get there the next day, or the next day, or the next, so I emailed them in they told me that my address was wrong and the only way I could have my package delivered was by "fixing" my address. I tripled checked my address and found it to be correct so there was nothing I could do. I reached out and told them this, and they essentially said suck-to-suck "fix your address". A few weeks later I was notified that it was returned to sender. Book-a-million not only refused to refund me, they refused to send my book unless I "fixed" my address. It has now been almost 4 months and I have still yet to receive my book or a refund. DON'T SHOP FROM THEM.

Awful. After reading the other reviews I was relieved that my item was actually in stock and shipped. Ordered the Akira Box for $150+ and it arrived unsealed (no clear wrap) and missing a book. CS said they would need "pictures of proof" to do a return. How do I provide proof of a missing book. This has become a huge mess and other stores like Target and Amazon now sell this box set for $127. So I paid more for a faulty product and a headache. This was a gift and I doubt it will be solved by the birthday of the recipient.

Website is awful to use. They sell things they don't have and expect you to wait months even though it says 3-5 day shipping. I will never buy from them again

Took cafe / seating away and is now dead to me.