Yuri G.
They purposely make cancelling difficult
I tried cancelling in the app and was taken to a link where the option to cancel was not available despite using the search option. I emailed BOM to cancel and was told via multiple emails that they could not find my account using my email, mailing address, or CC information. At this point I told them I would just go through my CC to get to a back credit to get my money back. The reply to that email was that they had magically found my account using a the email I had been using the entire time and were able to carry out my request. I understand it’s a business but cancelling any subscription should not be a difficult process. I lost trust in BOM after this. It feels scammy, a process designed to string customers along in order to continue to charge them.
Response from Book of the MonthDec 3, 2025
Hi Yuri, Thanks for taking the time to share this feedback and for trying out BOTM. We're sorry to hear about this experience. It is never our intention to make it difficult to cancel, and you should be able to cancel online at any time. We'll be sure to investigate why that was difficult for you. We're glad to hear you got this resolved with our Member Services team, and we hope you decide to try BOTM again in the future.




