BookinglaneReviews of bookinglane.com

Response from BookinglaneFeb 7, 2026

We are not sure if this review is intended to refer to Bookinglane, but the statement that we are a “scam” is incorrect. Not being familiar with a company does not make it illegitimate. Bookinglane is a registered business providing premium travel and chauffeur services globally, working with verified partners and serving real clients every day. We have reviewed our records and cannot find any booking or reservation. As such, this review does not reflect an actual customer experience.

Response from BookinglaneNov 5, 2025

We’re sorry to hear about your dissatisfaction, though your review contains multiple factual inaccuracies that we would like to clarify. Our records show that you first contacted us on October 15 for multi-day transfers from October 20–24. You initially confirmed one Sprinter Van and one Premium SUV for October 20–21, and only one Sprinter Van for October 22–24.  You can refer to your original itinerary that was shared with us. On October 21, you requested to add another SUV for October 22–24. This addition was confirmed and billed at $1,048 total for all three days, not $3,000 as stated in your review. To clarify, the additional charge was for an extra SUV that you specifically requested, not an increase in the original price or any form of price gouging. The rates remained consistent with your initial booking and were communicated transparently in writing before the service was provided. The $87 charge mentioned was not a “gas fee,” nor was it unauthorized. It was a waiting time fee, properly billed to you via invoice in the same manner as all other charges — and you paid it in full. This fee applied only because your group exceeded the 15-minute complimentary waiting period by more than 45 minutes. We did not apply a waiting fee for the Sprinter Van, which carries a 3 hour minimum. We understand that, given the last-minute nature of your multi-day reservation, some details may have been overlooked and not reviewed carefully in the documentation we provided. However, publicly making false statements and misrepresenting our company’s conduct is unacceptable. All communications, reservation details, and invoices were properly documented and shared transparently. Your review contains statements that are demonstrably false and appear intended to harm our reputation. We take integrity seriously and categorically reject any suggestion of unethical behavior. Our team worked diligently to accommodate several last-minute changes and ensure all transfers were completed smoothly. We stand by our professionalism and transparency, and consider this review to be a deliberate smear campaign rather than a fair account of the services provided.

Response from BookinglaneFeb 7, 2025

Hi Sharon, We deeply regret the inconvenience you experienced with your reservation. We will ensure your refund is processed promptly, including any associated fees. At Bookinglane, we are committed to providing reliable service, and we’re taking immediate steps to prevent such situations in the future. We appreciate your understanding and the opportunity to address this matter. Best regards, Bookinglane

Response from BookinglaneJan 17, 2025

Hi Roger, We are sincerely sorry that your journey with us did not meet the high standards we set for our services. It’s clear that the condition of the vehicle and the behavior of the chauffeur were completely unacceptable, and for that, we truly apologize. We have taken immediate action by launching a full investigation into this incident. Safety and comfort are paramount to us, and what you experienced is not representative of Bookinglane’s commitment to quality. We have also issued a refund for the inconvenience that you have experienced. We sincerely hope you will consider giving us another opportunity to demonstrate the true quality of Bookinglane’s service. We are committed to restoring your faith in our brand. Thank you once again for your feedback. It is crucial for us to learn and improve. If there is anything more we can do to assist you or regain your trust, please do not hesitate to reach out. Best regards, Bookinglane

Response from BookinglaneOct 21, 2024

Dear Customer, Please accept our apologies for any inconvenience caused. We conducted an investigation but were unable to find details about your trip. To help us resolve this issue as quickly as possible, could you please provide us with more information, such as the reservation number, by emailing us at [email protected]? Sincerely, Bookinglane Team

Response from BookinglaneAug 20, 2024

Dear Katie, Thank you for sharing your feedback. We apologize for any inconvenience this situation may have caused. The quoted hourly rate for the chauffeur service was $58. However, according to the time logs and text exchanges, the waiting time extended beyond the initial hour while you were at the salon. Consequently, the final charge was adjusted to $78, reflecting the pro-rated rate for the additional waiting time. We understand this may not have been clear initially, and we regret any dissatisfaction. Please know that waiting time is billed as per our service policy, and we aim to be transparent in all charges. If you have any further questions or concerns, please feel free to reach out. Best regards, Bookinglane team