Gema
Cancelled Demo, Customer Service?
I set up two appointments for a demo and both times these were cancelled by the booke.ai rep without an email or any justification. I was actually excited to see how it works and would have subscribed to the services for 3 business I run. Unfortunate the disregard of a business owner time. If this is the way they handle client onramp at the start, I can only imagine the little to no customer support once your are on the inside. Not a good first impression to say the least.
Response from Booke AIAug 20, 2024
I'm truly sorry about what happened with your demo appointments. That's not how we want to treat potential clients at all. We clearly dropped the ball here, and I completely understand your frustration. Your time is valuable, and we should have communicated better. We're taking a hard look at our demo process to make sure this doesn't happen again. If you're still open to it, I'd love to personally set up a demo for you and show you how we can support your businesses. Can we try one more time to make this right? Nick