Booke AIReviews of booke.ai

Having booked 5 demo's, none actually happened. I had to pay to try it out. Within a few days i realised it added work rather than reduced work loads for Quickboks. I have cancelled but had to spend £100 just to find out how it worked. Dissapointing. I asked them to refund the payment and they have refussed

I have had a very frustrating experience attempting to vet Booke.ai for my practice. Despite the marketing promises of "Robotic AI," the human side of the business—specifically the leadership—is incredibly disorganized. The CEO and owner, Vadim Chumak, personally canceled two scheduled demo meetings with me last minute. After I waited weeks for one of these slots, Vadim chose to cancel just hours before the meeting was set to begin. Instead of a proper walkthrough, I was sent a "recorded interactive demo video" that is less than 3 minutes long. The video is entirely surface-level and provides no more information than what is already available on their website, making it worthless for an accounting professional who needs to see how the system handles complex tasks like Job Costing, Class tracking, or Journal Entries. If the owner of the company cannot be bothered to show up for a sales demo or provide a meaningful explanation of his software's capabilities, I have zero confidence in the support or reliability of the product itself. I fully anticipate that Booke.ai will reply with a generic response claiming they have "taken steps" to improve their demo booking process, much like the boilerplate apologies they have issued to others dating back to 2024. Given that the owner personally handled—and subsequently canceled—my appointments at the last minute, I find these excuses to be entirely hollow. If the leadership is still blaming "scheduling issues" after years of similar complaints, it is clear that the lack of accountability is a fundamental feature of the company's culture, not a temporary glitch. Avoid.

I scheduled a demo with them, but no one showed up. How can you rely on a company that doesn't bother to let you know that they can't make it to the demo?

We attempted to schedule a demo with Booke AI over the course of two months—multiple times as a team and individually. Unfortunately, the experience was consistently disappointing. On several occasions, including our most recent attempt, the meeting was canceled just minutes after it began or right before it was scheduled to start, without any prior notice or follow-up communication. Despite repeated efforts to confirm a suitable time or request alternative options, we received no response from the founder, Vadim, or the team. This lack of professionalism and accountability raises concerns about the company’s reliability and commitment to potential clients. Disappointing experience overall, especially for a product that shows promise but is poorly represented.

Tried to book a demo for a period of 2 months, booked and scheduled the demo 7 times as a group, and 3 times as individuals, Vadim (the owner) would cancel the demo zoom call last minute each time, never replied to any emails, when we requested info, or for the best time to meet. Very unprofessional, and disappointing that the owner has zero pride in his products.

I've booked 3 demos with this company and have still not had one. The first 2 times, the demo was cancelled 30min beforehand without explanation. On the 3rd attempt nobody arrived. This product is great if you wake up one day and know exactly what it does, how to work it and whether it's the right fit for your business without ever being shown its functionalities. Hopeless customer service / sales function.

I jumped straight in without an intro call as it looked like a great and fairly simple app. Upon intregrating to Xero the AI book keeper decided to reconcile around 100 transactions without waiting for any input. Most of these were done incorrectly. I sent multiple messages to the customer service team/person and received a single sentence as an answer around 7 days later. Not helpful. The app couldn't do what I needed, which is basic book keeping, it didn't seem to learn anything from us correctly reconciling transactions. It created new transactions even when there was an existing bill/invoice to match to a statement line on the bank. The OCR feature seemed quite 'dumb' too, it didn't learn anything when presented with a new bill from a supplier where we'd mapped the fields. All through this the customer support was incredibly slow and and not helpful at all, no real detail to the responses, no offer to do or fix anything. It's a nice idea, but this execution is completely useless.

Similar experiences with the latest reviews I booked a time for a demo with the team. The representative appeared to have been then founder of the company. The call was cancelled by the founder, and with no explanations. I can guess maybe its something to do with his schedule, but rather than cancelling with no reason or contact, maybe reach out and talk to potential leads and clients? And if the team is so small that no support can be given for demos, maybe allow a trial period for those potential clients? That way I can assess the usefulness and accuracy of the claims of the product, and have faith in paying for it.