Boody USReviews of boody.com

Response from Boody USAug 18, 2024

Hi there Robin, Thank you for taking the time to share your feedback, and we're truly sorry to hear about your disappointment with the bras you received. It sounds like there was some confusion between the styles, and we completely understand how frustrating this can be. While our Wireless Full Bust T-Shirt Bra does feature padding, we also offer other styles that do not, such as our Wireless Full Bust Bra you previously purchased. We see that you’ve already reached out to us, and we've responded to your email with instructions to submit an exchange/return. We want to make this as smooth as possible for you, and we’re here to assist every step of the way. Please don't hesitate to reach out if you need any further assistance. Thank you again for your understanding. With Gratitude, ~ Team Boody

Response from Boody USAug 9, 2024

Hi KT, We're truly sorry to hear about the continued frustration you’ve experienced with your recent order. We see that your order was damaged in transit and returned to us, and we apologize for the lack of updates. We’ve arranged for a replacement to be shipped out with priority shipping, and you should have received a tracking link for this order. If you haven’t received it, please let us know. We truly value your feedback, and it helps us improve our services. We're committed to making this right for you, and we hope we can restore your faith. Please don’t hesitate to reach out if there’s anything more we can do to assist or if you have any other concerns. Thank you for your patience, and we hope we can turn this experience around for you. With Gratitude, ~ Team Boody

Response from Boody USAug 5, 2024

Hi Leslie, Thank you for sharing your experience, and we're truly sorry to hear about the frustration you’ve gone through. We completely understand how disappointing it is when an order gets delayed and communication falls short—this is not the experience we aim to provide. We appreciate your kind words about our initial quick response, but we're disheartened that our follow-up didn’t meet your expectations. Please know that we’re addressing this internally to ensure that such gaps in communication don’t happen again. Regarding your order, we're sorry that your parcel was damaged during the delivery, and we understand how concerning it was not to receive timely updates. Rest assured this has been escalated with our team, and we sincerely apologize for the inconvenience this caused. If the chargeback has been resolved and you're still interested, we’d love to make it up to you with a replacement order shipped via priority shipping. We value your feedback and will use it to improve our service. Please feel free to reach out directly if there’s anything more we can do for you. Thank you again for bringing this to our attention, and we hope we can earn back your trust in the future. With Gratitude, ~ Team Boody

Response from Boody USAug 5, 2024

Hi Evelyn, Thank you for taking the time to share your feedback. We're sorry to hear about the frustration you experienced with your recent order. We appreciate your patience, and we're glad we were able to resolve this with you. However, we fully understand that the communication could have been smoother, and we apologize for any inconvenience this caused. We’re committed to improving our customer service and will take your feedback to heart to ensure a more seamless experience for our customers in the future. Thank you again for your continued support, and for taking the time to share your feedback with us. With Gratitude, ~ Team Boody

Response from Boody USJul 18, 2024

Hi Jenna, Thank you for your feedback and for sharing your experience. We always strive to provide excellent customer service, and we apologize if we did not meet your expectations in this instance. Our return policy allows for the return of any item, with the exception of Final Sale items and Underwear (excluding Bras), within 30 days of the delivery. The item must be unused and in its original, undamaged packaging. So long as the garment meets these criteria, we would be happy to assist you with an exchange. Please reach out to our customer care team, or head to our Exchange/Returns Portal, and we will do our best to help you get the right size. Thank you for your understanding, and we appreciate your support. If there is anything else we can do for you, please don't hesitate to let us know. With Gratitude, ~ Boody Customer Care Team