Becky J.
Customer Service is Terrible
I agree with the previous reviewer: "Chose the wrong product reached out for help and all I get are computer generated responses, nothing that applies to my requests for help. I called within 5 minutes to correct my order. They said they would reach out to me. I’ve sent 5 emails. Tried to call and they refer you to email. They sent a shipping notice with a phone number. The number is "busy." What numbers are "busy" in these technological times?
Response from Boody USJul 18, 2024
Hi there, Thank you for sharing your feedback and bringing this to our attention. We're truly sorry to hear about your recent experience and the frustration it has caused. As stated on our website and in the order confirmation email, we sadly cannot change orders once they are in our system as we strive for immediate dispatch to ensure you receive your new Boody as quickly as possible. We understand this policy can be inconvenient in a case of an error, and we apologize for any difficulty it has caused you. We appreciate your patience in submitting an exchange, and we're happy to see it has been processed. We value your feedback and are continuously working to improve our communication and support processes. If there’s anything else we can do for you, please do not hesitate to let us know. Your satisfaction is important to us, and we’re here to help. With Gratitude, ~ Boody Customer Care Team