Boo BearReviews of boobearfactory.com

Extremely Disappointed – Weeks Later, Still No Roses or Refund I ordered roses from Boo Bear for a special occasion, and this has been one of the worst customer service experiences I’ve ever had. The roses arrived late and in terrible condition — wilted and unusable. I contacted Boo Bear immediately with photos and followed up multiple times by phone and email. After a long back-and-forth, they finally admitted there was an issue and told me they had approved a replacement and a free gift. Weeks later, I still have no replacement, no gift, and no refund. All I keep getting are vague promises, “investigations,” and requests for more patience, but no actual resolution and no tracking information. At this point, I feel like my time has been completely disrespected and my money taken without delivering what was promised. I would not recommend Boo Bear to anyone looking for reliable service or a company that stands behind its products.

This company gets S*** done. After a mistake with my order, they overnighted me my roses and I received them in less than 24 hours. They have a great customer service team.

Originally ordered 2/11.. Delayed order shipped to delivery location that was closed for the day: FedEx rerouted to an Amazon locker .. Molded dying roses.. I called the company, all they were concerned about was a dispute. I explained that I just wanted the order replaced. 2/24 no roses.. I called to ask why the delay.. sending 2/25.. 40 minutes later a call to say they are out of the color that I purchased, pick another color!!! No refund please and thank you.. NEVER AGAIN SO DISAPPOINTED

No delivery on Valentine's Day was a big disappointment. Not calling for days, another. Then, six days later, a lovely delivery and a free bear! For my first experience I'm going to give BB the benefit of the doubt. Three of four of my deliveries from others also did not arrive on time. So, good recovery, Boo Bear. Thanks!

The worst. A total scam. Do not order from them. They will take your order and never deliver. All positive posts are fake. Customer service is a fake telephone number

Failed to deliver my wife flowers on valentines day. I traveled to san francisco from texas to celebrate valentines day. I ordered flowers and expected them delivered to our hotel.. EPIC FAIL. I hope buyer's see this review and order else where.

My entire order was delivered on time and was a huge hit with my girlfriend. She loved the 2 dozen blue roses. They were alive and beautiful upon arrival. I’d recommend this company and their product. Thanks for helping me make her Valentine’s Day special. She’s in the Airforce and the Blue was perfect.

The flowers were dried out, dirty, and low quality. I had paid for the 48" stems and was sent 24" stems. they also arrived a day after the event I needed them for. I wish I could post pics of them here...they look terrible.