Boo BearReviews of boobearfactory.com

I wish I could give negative stars! This company took my money and promised my order would be on time and in good condition. I called just to make sure it would be on time and they assured me it would be. The order was 5 days late and the roses were dry and needed to be thrown away the next day! I called and they said the review team needed to look at it. I continuously called for a month and a half before they finally informed me they would not refund my money. This company is nothing but thieves stealing from their customers and not handling any of their complaints! If I could I would give them negative stars! My suggestion, if you need flowers Walmart has a much better selection than this company and a much better return policy!

These people are scammers. Paid extra to have flowers shipped for valentines day. They didnt get delivered. We emailed two days after valentines day, they sent it a couple days later. The flowers were all dead, dried and crushed between cardboard slats, as if they packaged it before valentines day, let them sit with no water, and then shipped out the box the next week. They refused to refund the shipping fee or anything, and to top ot off, the flowers were meant to be black but were not-- they were red with patchy black spray paint. For 100+$ do NOT buy from these scammers.

These guys went above and beyond with this teddy bear. My wife loved it. The 8ft bear was bigger than she was. Lol

The roses I received were beautiful and the individual who was helping me was very very pleasant.

Roses were not fresh some were dead broken and had mold on them..would not issue a refund

Absolutely horrible experience with Boo Bear Factory. I ordered a bouquet for a birthday and paid for delivery on March 13. I was told the flowers would arrive early in the morning. The delivery never happened. No phone call, no door tag, and no proper notification. I spent hours trying to figure out what happened only to find out the package was sent back to the warehouse. I even drove to the warehouse to pick it up myself and called ahead saying I was minutes away. They still closed and refused to wait. Because of their failure the entire purpose of the order was ruined. The birthday surprise was completely missed and the flowers sat in a warehouse instead of being delivered when promised. For a company charging hundreds of dollars for flowers this level of service is unacceptable. Terrible communication, failed delivery, and zero accountability. I strongly recommend avoiding this company if you expect your order to arrive on time.

very good service

I have ordered from this company two years in a row and it has been amazing! Best customer service!