BonyliReviews of bonyli.com

Everything was great! Easy to order. Got updates on when arriving. Arrived even earlier than expected which helped a lot!

Dear Bonyli Customer Service, I hope this message finds you well. I'm writing to address an issue with an order placed on December 23, 2023. The order consisted of two sweaters intended as Christmas presents. Unfortunately, upon receipt, it was evident that the pattern of the sweaters differed from what was advertised on your website. Additionally, both sweaters were smaller than expected, rendering them unsuitable for their intended recipients. I initially reached out to your team in mid January to request a refund, hoping for a prompt and straightforward resolution. Despite several attempts to engage with your customer service through various channels, including your designated service email (service @ bonyli.com) and social media platforms, the responses have been less than satisfactory. The suggestion to keep the items without offering a suitable alternative does not resolve the fundamental issue at hand, given the discrepancies in product description and size. I understand that managing online orders and ensuring customer satisfaction can be challenging. However, I believe that addressing customer concerns effectively is crucial for maintaining trust and a positive reputation. Therefore, I kindly request your assistance in resolving this matter, preferably through a full refund or an exchange for items that match the advertised description and size. Your cooperation and a timely response would be greatly appreciated, as it would not only help rectify this situation but also demonstrate your commitment to customer satisfaction and service quality. Thank you for your attention to this matter. I look forward to your prompt and positive resolution. Best regards

Tracking was not sent to me til I asked and delivery took a long time

Took longer to arrive than I thought. Items cut a little smaller than anticipated although I did like them and are wearable. I might try a larger size next time. Also there was no return slip included.

I ordered two sweaters. They took over a month to arrive, and there was no way to check on them. However, the sweaters are great quality. They look just the the picture and are very soft.

I liked the sweaters, but the sleeves are a little bit too long.

The sweaters are so soft and beautiful! I will be looking for more!

Nervous at first after two weeks without any reply on shipping but then I received notification and received my items which I AM VERY PLEASED WITH the quality of the material. They look great, just like the ad.