BonyliReviews of bonyli.com

This company claims to be in the US; however, I received my dresses from Dubai. When all three dresses did not work (completely see through and "plastic" flag material). They offered me a credit of $22 for a $193 order! I refused and now need to pay $74 to return the dresses. Hopefully I receive the full refund they have promised. UPDATE - Received a $90 credit only. Worst customer service ever. If I could give 0 stars, I would have.

Do not order from this company! After TWO months I finally received One of the Two outfits I ordered. I am a true size 4, pants were snug at waist, baggy at hip and short. Blouse was cheap slick fabric and tight around bust, sweater was odd shape, sleeves 6” too long and fabric was printed not woven. I had numerous email conversations with customer service and Specifically asked if the items ever arrived and they did not fit, would I be able to return? I was told “ if you don’t like or they don’t fit… you can return/exchange” . Now they tell me NO return No Refund! Offered me $8 refund on a $95.00 outfit! Do NOT buy from this company. And I don’t believe it is in the USA either!! Horrible company, horrible customer service!

I ordered a dress for a wedding. It arrived after the delivery date promised and after the wedding. The dress’s color is way off from picture (brown/mustard) not yellow/green. The die job of the pattern is bad, the dress looks stained. The dress lacks fiber content, country of origin, and washing instructions labels (which is illegal). When I asked for a return four times, each time I was told it was expensive to return it and they offered a small discount. Finally they offered a return but the return address appears to be a parking garage at the airport in Dubai. They lied to me about where the dress was shipped from. See the emails below: ——— Dear customer: So sorry for waiting. The amount of the orders is large these days so we need more time to purchase material and process. Could you mind waiting more days? Anything we can do for you, Please feel free to contact us via -- Best regards Bonyli 24/7 Service Team ————— Dear customer: Sorry. We accept the return with quality problems (damage) and accept the exchange for size problems. ——- Dear customer: We are really sorry our items are not meet your expectation, we only offer free return for quality problem, not for all returns. You need to pay shipping cost for return, if you don’t want to return, we can offer refund US$12 for your order as compensation, can you keep it? ——- Re: Yellow Floral Print Round Neck Maxi Dress/You need to return items to our warehouse in Asia, shipping cost of return is expensive, we can offer refund $17 for your order as compensation, can you keep it? ——- No, each item in different style, the measurement is also different, we are sorry items don’t fit for you, but that’s not defective or damage. You need to return items to our warehouse in Asia, shipping cost of return is expensive, we can offer refund $17 for your order as compensation, can you keep it? Anything we can do for you, Please feel free to contact us via -- Best regards ——- Dear customer: We are sorry for that, we can refund $20 for it as compensation, can you clean spot and keep it? ——- Dear customer: It's just a littlte light spot, it's not coplete demaged item, you need to pay return for it. USD$24 is our best offer as compensation, can you keep it? If not, please return items to follow address, thanks This is the return address:No 47, 107 Sheikh Zayed Rd - Dubai - UAE +852 81990571 Please send tracking number to us after you return it, we will full refund after receive return package.

DO NOT ORDER FROM THIS PLACE!!! I PLACED AN ORDER FOR TWO ITEMS. ONE WAS CANCELLED BECAUSE THEY WERE OUT OF THE MATERIAL. THE ITEM I RECEIVED DOESN'T FIT AND I DON'T LIKE THE MATERIAL. I'VE BEEN TRYING FOR MORE THAN A WEEK TO GET A REFUND. BEFORE GIVING ME AN ADDRESS WHICH I BELIEVE IS NON EXISTING. THEY OFFERED ME $2O TO KEEP IT. I REFUSED SEVERAL TIMES BECAUSE I CAN NOT USE IT. SO FOR ME TO GET A FULL REFUND I HAVE TO SEND IT BACK. I HAVE REPEATEDLY ASKED FOR THE CORRECT FORMAT IN ADDRESSING THE RETURN LABEL BECAUSE THE WAY THEY SENT IT TO ME IS NOT CORRECT. THERE'S NO NAME OF THE COMPANY EITHER EXCEPT NO. 7 WHATEVER THAT MEANS. I WENT TO THE POST OFFICE AGAIN AND WASN'T ABLE TO RETURN BECAUSE OF MISSED INFORMATION. THEY TAKE YOUR MONEY REAL QUICK BUT THEY GIVE YOU A HARD TIME TO GET A REFUND. I AM GOING TO REPORT THEM AS A FRAUDULENT ENTITY.

DO NOT BUY from this company. For weeks I have been messaging customer service, Facebook, Instagram, commented on posts trying to return two items and have received zero response. You will be out $$$ if you don’t want to keep what you order. They do not stand by their website policies.

I ordered two sweaters from Bonyli. One of them did not looks like the sweater that I ordered. I have reached out to the email provided for customer service multiple times over months and no one responds. Now I am out $40 for a sweater I didn't want. Terrible customer service.

Dear Bonyli Customer Service, I hope this message finds you well. I'm writing to address an issue with an order placed on December 23, 2023. The order consisted of two sweaters intended as Christmas presents. Unfortunately, upon receipt, it was evident that the pattern of the sweaters differed from what was advertised on your website. Additionally, both sweaters were smaller than expected, rendering them unsuitable for their intended recipients. I initially reached out to your team in mid January to request a refund, hoping for a prompt and straightforward resolution. Despite several attempts to engage with your customer service through various channels, including your designated service email (service @ bonyli.com) and social media platforms, the responses have been less than satisfactory. The suggestion to keep the items without offering a suitable alternative does not resolve the fundamental issue at hand, given the discrepancies in product description and size. I understand that managing online orders and ensuring customer satisfaction can be challenging. However, I believe that addressing customer concerns effectively is crucial for maintaining trust and a positive reputation. Therefore, I kindly request your assistance in resolving this matter, preferably through a full refund or an exchange for items that match the advertised description and size. Your cooperation and a timely response would be greatly appreciated, as it would not only help rectify this situation but also demonstrate your commitment to customer satisfaction and service quality. Thank you for your attention to this matter. I look forward to your prompt and positive resolution. Best regards

I saw an ad for a cool-looking sweater on Facebook and ordered it on Dec 9, 2023. The ad stated that the sweater was made in South Carolina. Great! Should easily arrive before Christmas, I thought. A week later, the USPS tracker status was still 'label created, no shipped' so I emailed customer service on the 16th. No response. And again on the 21st without a response. So I looked at my PayPal info and found another email address (service at indiefit.com) and emailed them on the 22nd. They replied on the 23rd saying it had shipped and I should be patient. I responded on Christmas day expressing my frustration because the day came and went and my daughter didn't get this as a present. She didn't get as much as my other 4 kids because my money was tied up in this sweater. No refund sent, no info about shipping. They replied with a screen grab showing it was shipped on on the 20th and in-transit on the 23rd. When I still hadn't received it by Jan 3rd, I reached out again and got a response with the original USPS number showing it'd arrive on Jan 6. It showed up on the 5th, finally. So, all of this to say: 1. they're not shipping from within the US because they had a separate tracker before USPS received the package. 2. therefore not made in the US 3. their original email support address was never responded to 4. indiefit.com is HQ in Hong Kong, bonyli doesn't say