BONVU.COMReviews of bonvu.com

At first had a misunderstanding regarding their working days, but eventually I got into contact with them, through email....but I suggest they improve their customer communication speed. They are trustworthy.

schnelle Paketweiterleitung und problemlose Abwicklung haben mich überzeugt. Das Portal ist in Deutsch verfügbar und erklärt sich von selber. Guter Service der preislich in Ordnung ist im Vergleich zu anderen Anbietern in dieser Branche.

Thank you for refund after cancelled order.

***UPDATED REVIEW 1 SEPT 2020*** After I posted my original review on Trustpilot, Bonvu Customer Service reached out to me to explain why the original shipping estimation/costs (their billable package dimensions) were so different from the package dimensions stated by Ikea on their website. They offered to repackage my item into a smaller parcel/box, which significantly reduced the dimensional shipping weight/costs to something MUCH more reasonable (4lbs billable weight vs. 20lbs originally quoted). Because of the responsive customer service (thank you Regina), and their finding a solution for my issue, I changed my rating from 2 stars to 4 stars. I’m still hesitant to use their service, due to the original “bill shock”, but my experience ended up at 4* due to the responsive customer service, and their repackaging my item (to make the shipping costs more reasonable) and getting it sent safely and surely to me overseas. I’d recommend using their US Shopping service (very reliable, good customer service and status updates), but would recommend sending the item to another US re-mailing Company/Service, who charge using “actual” vs “dimensional” shipping weight, if shipping to overseas (ie outside USA). Original review posted below: ***ORIGINAL REVIEW*** Ordered an item using Bonvu US shopping service (for which I paid service fee). When I went to ship item to my home country, Bonvu over-calculated the weight and dimensions of my parcel by over 1000% (and charged me the excessive shipping costs). Bonvu *calculated* my parcel to be 20lb billable weight (17”x13”x12” / 20lbs dimensional weight and 4lbs actual) whereas the package in *reality* was only 2lb billable weight (12”x6”x2” / 2lbs dimensional weight and 1lbs actual). Shipping costs are therefore inflated by 10X dimensional weight and 20X actual. They charge you service fee, and then make dishonest profit by overestimating your package weight and dimension by 1000%. Either dishonest or poor service.

I'm using Bonvu for several years now and received lots of parcels from the U.S. The mail contact is flawless and all responses are within some hours or the next day. Only two times I had some trouble since the shipping bill was inside the parcel and our customs didn't find the total price. One packet made a travel around three citys (assuming USPS had caused that). But overall I can highly recommend them.

I have been using Bonvu.com now for nearly a year and the services was always reliable and the e-mail contact (with Regina) was pleasant. It is a very good service if you have occasional purchases in the US which you would like to forward to your home address abroad. You do not have to pay a sign up fee or a monthly or yearly rate like with some other providers. You just pay a rate of US$ 9 per item received and shipped. This is alright if you only have an occasional purchase but if you have more frequent purchases the handling fee of every single item sums up to quite a considerable amount.. Unfortunately Bonvu.com does not offer a premium service for clients with more frequent purchases at discount rates. Moreover it seems to me that other services are cheaper in the shipping rates (checked with shipping calculator but not tested). Therefore I will now test another service. There are many other services around: bongous.com, shipito.com, myus.com, nybox.com, comgateway.com, viabox.com, oneusaaddress.com, myamericanshopper.com, usglobalmail.com, hopshopgo.com, mailforwarding.biz.