International package and freight forwarding from the US to worldwide
BONVU.COM (bonvu.com) has 71 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Showing 3 reviews with 1 star · Clear filters
ghost R.
they locked my account with my package
Response from BONVU.COMApr 29, 2021
We put a brief hold on accounts with suspicious activity until we are able to verify the legitimacy of the account. If we are unable to verify this, any packages received are returned to the senders. We do our part to keep international buying, selling and shipping safe and secure for everyone.
I.Janda
It can hardly be said that the goods have been put together. Goods are not properly packaged for a long freight period. Very expensive goods even arrive broken and therefore basically unusable in France because they are in no way was prepared for the long transport. (Additional outer packaging or similar). Freight costs are ultimately considerably more expensive than if you have it shipped directly from the seller. So Bonvu - if at all - only makes sense if you buy from dealers who do not otherwise send to Europe. But then you should plan a substantial surcharge. UPDATE 12.Jan.21 Today I unpacked the RAMMSCHUTZ from the last shipment. I thought because it looked well packaged, I'll store it for now. And you can hardly believe it: Even the RAMM PROTECTION is completely bent and has dents in the pipe. Incredible - a dented and completely bent BUMPER GUARD
Response from BONVU.COMJan 12, 2021
We have shipped one time to this customer. That was in July 2020, 6 months ago. We repackaged 4 low value auto parts from 4 different ebay sellers into 1 outgoing shipment. We received no response from this customer since their first negative review, even after we reached out to them to offer help. If there are problems with a shipment, we ask that the customer let us know right away! We want all customers to receive their shipments in great condition. If they do not, we will do what we can to correct the problem, including file an insurance claim, reimbursement etc.
Mr S.
Dishonest company and they keep sending very rude emails to ask me to remove my review on them! Stop harassing me! Blocked and banned them! [updated 2/2021: Despite their explanation, the company is bad as they erased my transaction information and hence I almost couldn’t provide evidence to sustain my dispute via Paypal. Bad bad experience and avoid at all costs!) ———— I placed a purchase order and they didn’t order the items I want. When I asked for a refund, they refused to give me full amount saying I have to pay for their charges for using paypal to collect money from customers. That was insane! Luckily I have used paypal which has been able to help me in getting full refund. Bonvu obviously not happy and blocked my account so that I am unable to access my account again to see the details which would affect my claim. Luckily I have saved all the screenshots to show PayPal. All in all, DO NOT USE THIS COMPANY. They have bad business practices. They will delete your account if they are unhappy, so you will loss all information needed to lodge your claim! I have already reported to Paypal. ———————- Comment added on 12/1/2021 in light of the “feedback” from Bonvu after almost 1 year since my bad purchase experience with them! Apparently they are lying. Paypal said they did not charge them the so-called service fee. Otherwise Paypal wouldn’t be and accepted my dispute and gave me a full refund. So, use Paypal but DO NOT USE BONVU’s service!! Beware!
Response from BONVU.COMJan 12, 2021
The customer is referring to the nonrefundable fee added by PayPal when funds are received through PayPal. They charge this fee to all receivers (unless funds are sent as Friends&Family) For this customer, the PayPal fee was $2 for a deposit she made for our Purchasing Service. PayPal collects this fee and does not return it, even if a refund is completed. It is stated on our website that if a Purchase Request is unable to be completed, we will refund the full deposit minus the PayPal nonrefundable fee. There is low risk, 95% of our Purchase Requests are able to be completed. Our Purchasing Service is a great service for our customers who are unable to place an order with a US seller on their own.