Sharon S.
The end result was the exact color shown on the preview. Wonderful
Their communication wasn’t the best but the portrait was the exact color shown on the preview.

Art that makes you smile.Hand-drawn pet portraits made with love and care.The most exceptional customer care you'll ever find.
Bondel (bondel.co) has 376 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Sharon S.
Their communication wasn’t the best but the portrait was the exact color shown on the preview.
Chad Michael C.
Nice print. 👍🏻 Wife was pleased. Plan on ordering two more of our other pets.
Randy E.
Very happy with the portrait I ordered for a birthday present for my significant other. Timeframe took about a month not the 6 to 8 days as promised other than that I’m quite happy with this purchase. It looks great and it’ll make a wonderful present. Truly captured the look of my wonderful little Jack Russell would use this company again in the future if I needed another pet portrait.
Response from BondelAug 3, 2026
Thank you so much for your kind words! ❤️ We're delighted to hear that you loved the portrait and that it captured your Jack Russell so well. We truly appreciate your patience throughout the process. While timelines can sometimes vary depending on the artwork approval process and shipping, we're so happy to hear the final result made it all worthwhile. Thank you for your support, and we hope to create another portrait for you in the future! 🐾
Shannon C.
Overall this is an excellent product and the experience was top notch from start to finish. Sandra assisted me with many revisions and was so incredibly patient until I felt like it was complete. Shipping and production were fast and it arrived in excellent condition. I am a bit disappointed in the finished product as it does not show the color the same way as it was presented in the proof images. The colors are more subdued and flat. The other pink looks more burgundy, the gold looks mustard and is not shiny or textured like it is shown in the ads. The proof images had vibrant colors and the actual product, not as much. The frame was a beautiful finishing touch for sure and worth the extra $$.
Stephanie P.
Communication was awesome and portrait turned out great. Shipping was not good. For the care put into the making of this, for it to be shipped in a paper bubble mailer was disappointing. Our package arrived with multiple holes and tears in the packaging. We are lucky there was no damage to the canvas. It really needs to be cardboard wrapped for Shipping
Response from BondelDec 12, 2025
Thank you so much for your kind words about the portrait and communication, we're thrilled you loved the artwork! We’re truly sorry to hear about the condition of the packaging upon arrival. Your feedback is incredibly valuable and we take it seriously. Please rest assured that if there had been any damage, we would have immediately sent a free replacement, your satisfaction is our top priority. We’ve identified that this specific type of bubble mailer is used only for our smallest canvas size, as per the fulfillment center’s default protocol. However, based on your feedback, we’re already reviewing this with our team to ensure better protection moving forward. Thank you again for your trust, and we’re so happy the painting will have a special place in your home! 💛 Bondel Team
Thelma D.
It’s very pretty, but it still looks more like a picture than a painting. Just adding a few paint strokes here and there doesn’t give it the look I was hopping for, the look of a painting. But, again is a pretty memory of my baby.