Kent. M.
The quality of the portrait ordered was…not what I ordered.
The quality of the portrait ordered was fine. I was hoping that my dogs portrait would be more like animation, what I received was an exact photo of him with a splash back round. Also, the portrait did not have his name which I believe was requested.
Response from BondelJun 12, 2026
Hi Kent, thank you for taking the time to share your feedback — we truly appreciate it and we are sorry the portrait did not meet your expectations. We understand how important it is for the final result to match your vision, and we apologize that the style did not deliver the animated feel you were hoping for. Regarding the name — we are sorry that detail was missed and that is entirely on us. We would love the opportunity to make this right for you. Please reach out to us directly at [email protected] and we will do everything we can to ensure you receive a portrait you truly love. Warm regards, Sandra Bondel Customer Support Team