Michelle L.
Not A Customer Centric Brand
I recently ordered several pieces from Bombshell Sportswear and received an email within 4 days that they were have a 40% off sitewide sale. I asked if they could honor the sale price and provide me with a store credit for any differential to ensure they do not the funding on the merchandise. Their customer service team would not oblige. They requested that I return all of the items, which requires a shipping fee back and re-order all of the items during the sale. I was disappointed but did what they asked. I re-order even more clothing than before and asked that they waive the return shipping fee as a courtesy. They would also not provide a $13.00 shipping label. I find it very disappointing that this was something they were so steadfast on. As they are now losing a customer that was willing to pay close to $1,200 for merchandise. I will now be returning everything. They will not get a single dollar further from me. Customer service is so important especially for individuals who are willing and able to purchase your product. It is important to think about the long term game plan and not be short sighted. I absolutely understand that not all accommodations can be satisfied, but a $13.00 shipping label should be one if you are trying to keep loyal customers. Although I was originally a fan of the clothing, the customer service kills it for me and I will no longer be purchasing from this brand.