Bókun, a Tripadvisor companyReviews of bokun.io

Response from Bókun, a Tripadvisor companyNov 10, 2020

Hi Kemal, thank you for taking the time to leave a review. I’m sorry to hear that you aren’t happy with Bokun’s recent pricing plan changes. All our customers were moved to a free trial of our Pro plan for the month of October, to allow everyone to test the various features available. We sent several emails out during October to remind all suppliers that the plan would start to be charged at $49/month after 1st November, and that the plan could be adjusted in your account at any point. If you would like us to take a look at your account and ensure that you are on the plan that you would like to keep, please feel free to get in touch with us on [email protected]

Response from Bókun, a Tripadvisor companyNov 10, 2020

H Maxim, thank you for leaving a review. All our customers were moved to a free trial of our Pro plan for the month of October, in order to allow access to various features and for you to see what works best for your business. We sent several emails out during October to remind all suppliers that the plan would start to be charged at $49 dollars/month after 1st November, with the option to move back to the Free plan at any point. If you would like us to take a look at your account and see whether we can adjust the invoice that you have been sent, please feel free to get in touch with us on [email protected].

Response from Bókun, a Tripadvisor companyNov 10, 2020

Hi Danci, thank you for your review. If you would like to fully close your account, please contact us on [email protected] with your account information and we will be happy to help you out.

Response from Bókun, a Tripadvisor companyNov 10, 2020

Hi Norman, thank you for taking the time to leave a review. I'm sorry to hear that you are not happy with Bokun's transition to a subscription-based model. After offering a month free on our Pro plan in October, it is now charged at $49/month. This plan includes many features which were not included on the previous commission-based model. You do still have the option to use our Free plan if you prefer. You can always opt in and out of plans seasonally, as the subscription is charged on a monthly rolling basis. If you would like to discuss further how we can make Bokun work for your business, please feel free to contact us on [email protected].

Response from Bókun, a Tripadvisor companyNov 10, 2020

Hello, thank you for your review. I’m sorry to hear that you had trouble using our platform. We have 24-hour technical support, and we would be happy to help you to fix any specific issues that you are having. Please feel free to get in touch on [email protected] with your account information and the details of the difficulties you are having.

Response from Bókun, a Tripadvisor companyOct 21, 2020

Hello Scrow, thank you for taking the time to review us on TrustPilot. I'm sorry to hear that you are not happy with Bokun's transition to a subscription-based model. As you mentioned, the Pro plan is free until the end of the month, after which it will cost $49 per month. Opting out of this plan shouldn't take more than a minute; it can be done easily in your account. We understand that this is a challenging time across the industry, and travelers can't wait to start booking trips and activities again. Our customers that use our widgets and website are seeing great conversion rates. We have invested in more sophisticated features for Bokun that we believe will help suppliers secure more bookings. I apologise if you weren't happy with the technical support that was provided. If you have any specific issues that you need resolving, please feel free to email us on [email protected].

Response from Bókun, a Tripadvisor companyOct 5, 2020

Hi Jamie, we're sorry to hear about your poor experience. Please let us know if there is anything we can do to rectify this. If you need further support, please do not hesitate to contact us at [email protected] and we'll be happy to help.

Response from Bókun, a Tripadvisor companyOct 5, 2020

Hi Anon, thank you for your feedback. We heard your concerns regarding our change in pricing model. To clarify a little, our previous 2.9% commission focused solely on bookings using our online booking engine, but we believe that by highlighting other features under our Pro plan, our users can utilize and benefit more at $49/month. Likewise, we've also reduced our direct online service fees by almost half from 2.9% to 1.5% under the new pricing. As you mentioned, we continue to offer a Free plan. This is for those who may not be ready for a paid plan at this moment, and there is no sales commission under this plan. Our users have the flexibility to switch between plans according to their needs and budget. Under the free plan, operators can start using the system to manage inventory availability, track offline bookings, integrate with Viator and more. We hope this clarifies things for you. If you have any concerns or will like us to go through your pricing plan, please do not hesitate to reach out to us at [email protected].