Bókun powers the world’s experiences - helping operators and resellers to manage the ‘how’ behind their ‘wow.’ Book, manage, and grow in one place, so you can deliver unforgettable moments while Bókun handles the details. Connect instantly to thousands of OTAs, resellers, and suppliers, automate admin, and put bookings on autopilot. No drama, just results. One solution, global reach. Built in Iceland, trusted worldwide, part of Tripadvisor.
Bókun, a Tripadvisor company (bokun.io) has 286 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
bokun.io
Website
bokun.io
Category
Internet & Software
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 76% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
This company provides awful support. They are polite but give you very bad support. The checkout page is down for us for 4 days and they do nothing to help us. It`s terrible. We regret so much that we started to use BOKUN. It’s complicated do change system after you started to use á booking system. But we will change so á serious company. Do not start using them…
Response from Bókun, a Tripadvisor companyJan 21, 2022
Hi Klas,
Thank you for taking the time to leave a review on Trustpilot.
We're sorry you feel disappointed by our support and that our service is not up to your expectations. We understand that the checkout page will influence your business and tours, and we'll be sure to review the support given so far and provide feedback where necessary.
Regarding resolving your technical problem, a team member of our escalations department has reached out to you yesterday, and we're working actively with our technical department to resolve this. Be assured that once we have any further update for you, we'll reach out to you directly.
Many thanks, Valerie - Bókun Support
4C
4 Characters L.
Bokun only cares about Bokun
This company provides truly awful support and has a rip off pricing structure.
You pay a monthly fee AND a booking fee, PLUS other fees.
We had a serious technical problem (the system not always collecting customer information), which impacted our business for months. How can you make a refund if you do not have the customers' name? How can you provide food if you do not know if the customer has an allergy? How can you contact customers about event schedule changes, if you have no phone number or email address?
Bokun showed no sense of urgency and blamed us for the problem several times, before finally admitting their system was at fault. Did they fix it? We stopped caring!
We gave our business to another provider that offered a vastly better solution, coupled with amazing support. Their pricing structure is also beneficial to us.
The only business Bokun cares about is Bokun.
**************
Reply to request for further information:
There is no way that we would ever use Bokun as a supplier again. We see answering questions as more time wasted on our part.
We have purposefully not identified our business here. This is because we have spoken to owners of other businesses who visibly complained about poor service from Bokun and found another supplier. They told us that all of their TripAdvisor reviews suddenly disappeared and could not be recovered. Bokun and TripAdvisor are under the same ownership.
Response from Bókun, a Tripadvisor companyDec 3, 2021
Hi,
We're sorry to hear that our service was not up to your expectations, and that you feel that our price structure is not suitable for you. Be sure that we're always looking to improve, and we'll make sure your feedback is noted and passed to the relevant department.
Depending on your business, we have 2 plans to support accounts. The free Bókun FREE account or the more advanced PRO account for $49 USD per month. The PRO plan includes: -Online Bookings, the Marketplace - Access to thousands of global resellers in the Bókun Marketplace to sell and resell products.
Unlimited users - Create unlimited user roles and adjust them to your business needs.
Viator product checks - Your subscription includes 4 Viator product checks per month (otherwise $29 per product).
OTA connections - Connect with industry leading OTAs (online travel agents) such as Viator, GetYourGuide, Expedia and many more to sell your experiences.
A booking Website - Create a website that brings your business to life. Start by choosing a pre-made template with easy settings for your business information - no coding skills required.
For online bookings, Bókun charges a 1.5% service fee. The service fee is charged along with the subscription plan every month, but please note that bookings made through resellers are completely free. That means you will not pay Bókun for bookings from online travel agents (OTAs) such as Viator or Expedia, as well as resellers you have created partnerships with using the Bókun Marketplace, travel agents, or offline booking sources.
The bug you have mentioned was unfortunately a larger problem to fix. This meant that our IT team has at this time resolved the issue, and it's no longer occurring. We're sorry if this wasn't handled in a time frame you feel is appropriate. If you are still looking into this and have any related problems to report, please let us know so we can fix it. Our contact email address is [email protected].
We've reached out to you via Trustpilot, since we can't make out from your review which account this review relates to, and we'd like to follow up with you regarding any account questions and problems.
Looking forward to your reply!
Many thanks, Valerie - Bókun Support
AA
Adams A.
sorry i give one star but it should be…
sorry i give one star but it should be 0 no star at all bokun is a big scam stuck with it for 2 years now dont belive that they will incres your sell but they will make your work much more hard they mark 7 of my products as sold out forever without even getting back to me now i most do it alone because they dont make any help please guys dont stuck with them they make u plan as a pro but its scam too if u work on viator they will mark your most sell product as sold out so they give people who make pro plan chance to sell their products and you really will not get any better using them and dont buy pro plan they make me pro plan without my asking then they try to acces to my bank account to charge me even if i dont sell none of my products it was the begning of corona so no travelers so if you are on bokun now and you are on viator you most cancel each product on bokun now go throw each one go to mange center choose product conact and switch it of thats the only way to stop them control your avalbility
Response from Bókun, a Tripadvisor companyOct 10, 2021
Hi Ahmed,
Thank you for taking the time to leave a review on Trustpilot.
We're sorry you feel disappointed by our PRO plan and the features offered with it. We're also sorry to hear that you feel our service is not up to your expectations. To reply to your query, we’ve checked for any support cases with the name entered in Trustpilot but were unable to find one. In order for us to provide feedback if necessary and recheck any problems in contacting us, we’ve requested further information via Trustpilot to find your account with us.
When we changed our plans, all our customers were moved to a free trial of our PRO plan for the month of October 2020, to allow everyone to test the various features available. We sent several emails out during October to remind all suppliers that the plan would start to be charged at $49/month after 1st November, and that the plan could be changed in your account at any point. However, if you would like to adjust your plan at all, please feel free to reply in the chat you can find in our help centre here: https://docs.bokun.io/docs/bokun-help-center, or email us at [email protected].
We're also happy to assist you regarding your availability. You have the option to remove the Viator connection in one go if you disconnect the Viator account in the Bókun OTAs/Viator tab. Once done, the availability is no longer managed by the data entered in Bókun. If you only want to disconnect your connection because you’re experiencing issues, our support team would love to help you resolve these, please contact us at [email protected].
Many thanks, Valerie - Bókun Support
VA
Vallio
Greed, poor support and bad development
This is a nice concept and could be really helpful but instead Bokun.io is ridden with greed and poor product support.
First of, they changed the subscription plans and now have free and pro. When upgrading, they sent out emails, letting everyone know, but instead of assuming their customers wanted to remain on the free plan until the customer upgraded to the pro plan themselves, Bokun.io just upgraded everyone to pro plan if they had a credit card on record, that is incredible cheeky, not to mention greedy!
Now, they are of course upgrading their system, trying to make it "better", but instead of fixing the system to make it easier to use, it doesn´t seem to be moving in that direction, it´s still complicated to move about it when it could be allot easier, it´s like they want to have it complicated for some odd reason.
I could go on, but these few things are enough for now.
*EDIT*
Nothing has really changed from what I´ve stated here above ut I do want to add one thing to this review.
They had a fantastic idea of offering affiliate program, but completely missed the purpose of an affiliate program as they require you to be a company to sign up for it as they had (yes, had, they´ve scrapped the program) a private payment system that you could only get paid from if you registered as I said before, as a company.
If they would have gone through with the affiliate program and simply let people sign up as an affiliate and get to advertise from a list of companies they represent, they could perhaps increased revenue for their customers which would indirectly increase revenue for them. More importantly, let those who sign up for the affiliate program get paid where ever they want, via bank transfer, paypal or what ever, make it simple!
Bokun just keeps on disappointing and doing things worse and worse.
Response from Bókun, a Tripadvisor companyJun 7, 2021
Hi Vallio,
Thank you for taking the time to leave a review on TrustPilot.
I’m sorry to hear that you weren't happy with Bokun’s pricing plan changes. All our customers were moved to a free trial of our Pro plan for the month of October 2020, to allow everyone to test the various features available. We sent several emails out during October to remind all suppliers that the plan would start to be charged at $49/month after 1st November, and that the plan could be changed in your account at any point.
I can see that you have been using the Pro plan for some months, and are making the most of its features. However, if you would like to adjust your plan at all, please feel free to reply in the chat that you had open with us yesterday, or email us at [email protected]. If you have any specific feedback about how our platform would be easier to use, or would work better for you, please also reach out and we will be happy to take a look at your suggestions.
Many thanks, Lucy - Bókun Support
CA
Carlos
Deceptive costumer service and no free marketplace like Fareharbor
Customer service is very deceptive and try to tell you half truths about everything. They will charge you for everything and their customer service attendant who's name is relevant but will not be mentioned has very little regard to any honest question you might have.
He told me my I had 31 resellers active in my marketplace and when I checked I gad only 4 active and 27 with yellow dots. I asked him and he told me he was going to tel me that later. Then I asked about the yellow dots meaning and he said the contracts were expired, but when I checked they were frozen by Bokun because im in the free version, and then he also told me he was about to explain that to me.
I even told him to explain me other things and he told me he rather send me emails with links to the FAQ which is not what I needed.
Response from Bókun, a Tripadvisor companyMar 3, 2021
Hi Carlos,
Thanks for your review. I'm sorry to hear that you're not satisfied with the service received. I appreciate the importance of understanding how the platform works and will reach out you directly to set up a new appointment for a call. We always try to provide good customer service and we'll provide the appropriate feedback to the agent.
We're offering two different plans and while the marketplace is only available with the Bokun PRO plan we do offer something similar (the affiliate hub) with the FREE plan. I'm sorry if this hasn't explained to you properly. We do have a great help section on our website and like to send these to our customer but we're happy to explain everything in detail if there are additional questions.
Many thanks - Michaela - Bókun Support
CP
Cristobal P.
Disappointed and scared.
Disappointed and a little scared is how I feel about Bokun's service. They took advantage of the fact that tourist entrepreneurs were busy paying bills and somehow surviving the pandemic, they dared to change us from a free plan to a paid one WITHOUT CONSENT. I acquired a debt of 100 dollars, simply by not paying attention to my agency email (which did not work all last year). I was a little scared to have a company with a dishonest attitude as a partner. It was almost a scam. You should feel ashamed guys.
Response from Bókun, a Tripadvisor companyFeb 19, 2021
Hi Cristobal,
Thank you for taking the time to leave a review on Trustpilot. All our customers were moved to a free trial of our Pro plan in early October, with all features being accessible for free during this time. We sent emails out to all customers at various points during October as a reminder that the Pro plan would be charged at $49/month after 1st November, and that the plan could be changed to Free at any point. I understand that you didn't have access to your email account during that time, so did not opt out of the Pro plan before November.
I can see that, as soon as you contacted us in December, we moved your account to the Free plan and reversed all invoices so that you did not need to pay anything for the time that your account was on the Pro plan.
Many thanks, Lucy - Bókun Support
SK
Suleyman K.
Do not make a Bokun account
Do not make a Bokun account, you will regret it! The moment you do make a account your stuck with there terrible service. They will scam you and your data will never get deleted again. Dont get trapped in bokun like many others did.
Response from Bókun, a Tripadvisor companyJan 30, 2021
Hi Suleyman, thank you for your review. I am sorry to hear that you weren't happy with the service provided. We offer 24/7 technical support for any issues that you may have with your account. Bokun operates on a monthly rolling subscription, meaning that you can change your plan at any point.
If you would like to close your account or request the deletion of your data, please contact us on [email protected].
Many thanks, Lucy - Bókun Support
EB
Ephraim B.
I believe thus company to be a scam
I believe thus company to be a scam. If it truly is owned by Tripadvisor they need to teach these people manners in customer service. I went through 4 people to cancel my account ridiculous.
Response from Bókun, a Tripadvisor companyJan 25, 2021
Hi Ephraim,
Thanks for your review. I'm sorry to hear that you found it difficult to close your account because you had to go through different people and I understand that this can be frustrating. When wanting to close your account we always try to understand why this is the case and collect feedback as we're always trying to improve our site and service and I'm sorry if you found this was difficult to deal with. To bring some clarification, Bókun is a booking management software owned by Tripadvisor and we try to provide you with the best possible customer service. If you have any more questions feel free to reach out to us at [email protected].
Many thanks - Michaela - Bókun Support
