Bókun, a Tripadvisor company Reviews | Read Customer Reviews of bokun.io

Bókun, a Tripadvisor company Reviews | Read Customer Reviews of bokun.io

Bókun, a Tripadvisor company reviews

Showing 13 reviews with 4 stars · Clear filters

Pekka M.
Mar 17, 2022
Good Helpdesk
Good Helpdesk Service level works fine anytime we need help.
Response from Bókun, a Tripadvisor companyMar 18, 2022
Hi Pekka, thank you so much for taking the time to review us! We’re happy to hear you like our helpdesk and service! We would love to get in touch with you about how we can make it even better, please feel free to provide additional feedback to [email protected], and we look forward to continuing our work with you in the future! Many thanks, Valerie - Bókun support team
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Endless Weekend T.
Mar 15, 2022
Although not perfect
Although not perfect, it works very well and it is reliable in the most important features that we need. I work with them for more than 3 years, and believed that I try a few before.
Response from Bókun, a Tripadvisor companyMar 18, 2022
Hi Endless Weekend Tours, Thank you so much for your review and your feedback! We're always happy to hear your feedback for any improvements, please feel free to send us any feature requests or feedback to [email protected], and we look forward to continuing our work with you in the future! Many thanks, Valerie - Bókun support team
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Boret R.
Mar 15, 2022
We love seeing BoWe love seeing Bokun improving from time kun improving from…
We love seeing Bokun improving from time to time and we are looking forward again more benefit of our collaboration.
Response from Bókun, a Tripadvisor companyMar 18, 2022
Hi Boret team, Thank you so much for your feedback. We really appreciate you taking the time to share your experience with us! We're always interested in hearing your thoughts and feedback, so please feel free to send us any feature requests or feedback to [email protected]. We're looking forward to continuing working with you in the future! Many thanks, Valerie - Bókun support team
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Some T.
Feb 1, 2022
Truly horrible support - UPDATED
Truly horrible support. Have been talking about issues with the Viator to Bokun connection a few times now. The usual response is "reconnect and wait 24 - 48 hours", which I have done multiple times now with no resolution to my issues whatsoever. When asked if I can be connected to a real engineer, they will not do so. I know there are real engineers at Bokun, because one helped me before and my issue was resolved really quickly. Why do I have to put up with this? Does Bokun care about costumers at all, do they actually care about supplying a decent platform? I am unsure at this point. UPDATE 24/03: After this review the issue was escalated and has finally been resolved. Was called by a representative which set up shorter lines of communication, so I guess some improvement has been made to the support side.
Response from Bókun, a Tripadvisor companyFeb 2, 2022
Hi, Thank you for taking the time to leave a review on TrustPilot. We're sorry to hear that you feel our service is not up to your expectations and that your Viator connection mapping has taken longer than anticipated. Normally, for the connection to be established the time frame 24 - 48 hours is correct, but since you've already done that several times, we will investigate further to find out what's going on. We'll also make sure to provide feedback where necessary to ensure a similar situation won't happen again. One of your connection specialists has already reached out to you directly yesterday. Please reply to her email if you have any further questions or require further assistance. Many thanks, Valerie - Bókun Support
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Rodolfo O.
Jun 15, 2019
Easy to use
Easy to use, good support and good price.
Response from Bókun, a Tripadvisor companyJun 18, 2019
Thank you for your review, Rodolfo. Please do not hesitate to reach out to the Bokun Support team at [email protected] if you have any feedback or suggestions for future improvements.
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