Bókun, a Tripadvisor companyReviews of bokun.io

Response from Bókun, a Tripadvisor companyOct 23, 2025

Hi Aleksi, Thank you for taking the time to share your feedback and experience with us. We strive to make every journey with Bókun as seamless as possible, and we would like to understand more about what happened. Our team has already reached out to arrange a dedicated one-on-one demo session to assist you and address your concerns directly. We value your partnership and look forward to improving your experience with Bókun. Many thanks, Bókun Customer Support

Response from Bókun, a Tripadvisor companySep 25, 2025

Hi Angelina, Thank you for sharing your feedback. We are sorry to hear about your frustration and understand how important reliable support is for your business. Our team worked swiftly to address the issue you encountered, and the OTA platform has since confirmed that your connection is active again. We also provided clarification on your questions to ensure everything is clear moving forward. We value your input as it helps us improve both our platform and the support we provide. Many thanks, Bókun Support Team

Response from Bókun, a Tripadvisor companyMay 28, 2025

Hi Joao, Thank you for taking the time to share your feedback. We've reviewed your conversations with our team and understand where the misunderstanding occurred. We would appreciate the opportunity to connect with you by phone to discuss the connectivity issue you experienced and guide you through our system to help prevent similar situations in the future. This call will also allow us to gain a more detailed understanding of your experience and further improve our service delivery. Our aim is to provide the best possible support, and we are dedicated to addressing any concerns effectively. You should receive an email from us shortly, and we look forward to speaking with you. Best regards, Bókun Customer Support

Response from Bókun, a Tripadvisor companyApr 29, 2025

Hi Oloo, Thank you for sharing your feedback on Bókun. We're sorry to hear you find it unfriendly and would value the opportunity to show you how user-friendly it can be. Your feedback is important as we continuously strive to improve our platform. Many successful businesses use Bókun, and you can explore their stories in our case studies here: https://www.bokun.io/case-studies. One of our top team members will reach out to schedule a call with you to demonstrate how Bókun is tailored for your industry and its potential to significantly benefit your business. Many thanks, Bókun Support Team

Response from Bókun, a Tripadvisor companyApr 11, 2025

Hi Alexis, Thank you for sharing your feedback. We're sorry to hear that you experienced double bookings. When you start using our resource management system, it is crucial to set up rules for the closeout before making your product available for booking—especially when pushed to OTAs. Our advanced support team has contacted you with explanations to help prevent this issue in your future bookings. If you need further assistance or would like to enhance your business by using the resource management system correctly, please let us know. We're here to support you and help you make the most of our tools. Many thanks, Bóukn Support Team

Response from Bókun, a Tripadvisor companyMar 9, 2025

Hi Željko, Thank you for your feedback, and we’re sorry to hear about your experience with connecting your products. While we can see that you have already secured bookings through OTAs, we understand the frustration regarding some products’ availability on Viator not being as smooth as expected. Our team has been in ongoing communication with you, requesting essential details to identify the root cause of the issue. We have also offered a meeting to expedite the resolution and ensure that availability discrepancies are fully addressed. Please rest assured that there is no connectivity issue we cannot resolve, and we appreciate your collaboration as we work together with our advanced support team to find a solution. Bókun is a sector-leading platform known for its stability and extremely low API error rates. While occasional errors may occur, we continuously work to resolve them by identifying their root causes, which is essential for long-term improvements. The team is looking forward to supporting you. Many thanks, Bókun Support Team

Response from Bókun, a Tripadvisor companyMar 9, 2025

Hi Fabio, thanks for your feedback and we are sorry to know you had recurrent issues with connectivity. We can see you are already speaking with our advanced team and rest assured everything will be addressed and resolved. Bókun is a sector-leading platform known for its stability and extremely low API error rates with our engineers always working to improve the platform. Thanks for your cooperation. Bókun Support Team

Response from Bókun, a Tripadvisor companyFeb 8, 2025

Hi Helena, Thank you for your feedback and further explanation. We're sorry to hear that you've had a difficult experience. We are currently review the conversations you had with the team and make sure to improve where there has been any miscommunication or wrong expectations. We'd love the opportunity to assist you and find over a call perhaps and my advance support team will be in touch very soon. We’d like to clarify and reassure that we do not block customers. However, the chat may be unavailable if all agents are engaged or during our closing hours (11:30 PM – 7:00 AM UK time). During these times, you can fill out a contact form, and our team will address your query via email. Our goal is to provide the best service possible, and we’re committed to addressing any concerns effectively. You will find our email and we are looking forward to talking to you. Fabio - Bókun Customer Support