Alexandra V.
Tommy.
Quite frankly, the Bokun product itself is mediocre. It's easy for anyone with a background in IT to see that the product has potential but still needs a lot of work. It's ok if you need an uncomplicated product booking automation function. Complications arise when one further attempts to customize it. The product consolidates a considerable range of reseller bookings into one interface. This is a massive perk. The issue is that those integrations sometimes don't work so smoothly. We often find ourselves facing a database hiccup that can only be remedied by a forced refresh/push. Overall I'd give the product itself no more than a solid 3, however Bokun isn't just about the product; there is a team behind it. There is one member of the Bokun team that we actually consider to be the product's saving Grace, a tier 3 support member named Tommy. Without Tommy we would have dumped the product and moved on over a year ago. Tommy literally knows Bokun inside out. Tommy also knows the integrations inside out. He knows the integration teams working for resellers. He has excellent interpersonal skills and knows how to diffuse extremely frustrating situations in real time. Tommy literally -makes- this product. I fear that if Tommy opts to depart Bokun before they fix the more serious glitches, we may drop the product. For now, all we can do is make sure Bokun understands what an amazing asset they have on their support team.
Response from Bókun, a Tripadvisor companyAug 31, 2023
Hello Alexandra, thank you for taking the time to write a review! We're happy you hear that you had a great experience with our support, and platform. We'll make sure your praise will be passed on to the right department. Looking forward to continuing our work with you in the future! Best wishes, Valerie - Bókun Support Team