BokaReviews of boka.com

Terrible customer service. I ordered the whitestrips and when I used a set, they were awful! They made my teeth terribly splotchy! I’ve used other brands of white strips before and this has NEVER happened. I contacted customer service for a refund and they were terrible. I will never shop here again. I was a repeat customer for their toothpaste, but now I have switched to Risewell toothpaste which is a great alternative to Boka and has better customer service. Here is what they said for returning a $40 pack of strips. Definitely not a good way to treat customers. “Hello Ashley, I'm sorry to hear about the parts of your tooth that didn't turn white. Let's figure this out together. Our return policy states that to be eligible for a return, the item must be unused and in the same condition. It must also be in the original packaging. You can return it to the address below. Once returned, you can reply with the return date, the carrier used, and return tracking. Once there is confirmation this is being returned, shipment excluded, I will process a refund for you. Boka, LLC 2801 Galvin Dr #200 Elgin Illinois 60124, United States Alternatively, I can give you a discount of $5.00 for this order and refund it to the payment method used if you’re not bothered to keep the item. Hello Ashley, A lot can affect the result of the whitening strips on your teeth. Having observed that some parts of your tooth turned white is proof that the item is not defective. As additional information, they only work with natural teeth. Lastly, to answer your question, although I can understand that you only used 1 strip, the Sensitive Smile Whitening Strips are being sold as a set and are considered as one item. Once opened, it will be considered used. “

I got an email from them saying they were "preparing" to send a recurring scheduled order I had previously authorized. I told them to cancel the repeating order. Then I noticed they had charged my credit card for the order. I disputed the charge with my bank, and Boka responded to that by saying the order had been shipped and received. By then, that was true, but when I used the tracking number on the shipping label to learn when the package had been sent, I learned it had been sent more than two weeks after I had cancelled. No reputable company would behave in this manner. Every other merchant I have a recurring arrangement with gives several days to cancel the order--but not this Boka outfit. Stay away from these people--they are bad news.

Awful customer service. I've been using their stuff for a few years now. They shipped my subscription order without letting me know, to a wrong address. Contacted and was told can't cancel (they hadn't shipped it yet!) And was offered change address instead. Fast forward a month and the address has not changed, item has not arrived, customer service has no clue what they are talking about. Toothpaste is alright, but this leaves a terrible taste in my mouth (pun intended) and I'll be not be purchasing from them again.

I've been using Ela mint for more than 4 years and I really like it. Sometimes it takes longer than usual to receive.

The toothpaste is mostly fine, save for them not accurately representing the flavor but that’s a little subjective probably, when it gets to you. It’s overly expensive (there are much cheaper n-HA toothpastes available) but I was enjoying the orange flavor so I’d let that slide. But their shipper is DHL and sometimes things just apparently sit in a DHL facility for a month. But don’t expect customer service to have any idea what’s happening or respond to you. Also they definitely don’t publish anything but rave reviews on their site - they released a cinnamon flavor that I tried and was pretty bummed to find that it was way more clove than cinnamon, left a middling review for it mentioning that (I would not have purchased it if I’d known that going in so I hoped to alert others) - but despite the review being left by a multi year subscription customer, it was never published to the site. I suspect they screened a bunch of bad reviews for the clove flavor as there are very very few reviews for it at all. I had a subscription for toothpaste for I think 3 years, maybe longer, but shipping has become a huge problem with them, customer service is useless, and after I found them not publishing reviews I canceled and I don’t recommend them at all.

I like the idea behind the toothpaste. Non fluoride Na-H. The first time I ordered from them I waited for weeks for my order. In fact I had to contact them to find out what the hold up was. They ended up sending another package at no cost and I got that one right away. The coco ginger is awful tasting. The lemon lavender is ok. Ela mint is good. And my toddler loves the orange kids paste. Overall it’s been ok. They fixed the delivery issue as soon as I brought it up. They recently came out with a new flavor watermelon mint. So I’ll probably try and order that.

Unbelievably terrible customer service; stay away. I have been a customer since early 2019 but have repeated bad experiences with customer service, including a refusal to resend replacement heads that never arrived, nor wanting to refund me let me move away from this brand.

Horrendous bad customer service. They do not care at all!!! Don’t buy their COCO GINGER! It tastes like a bad Thai curry! Doesn’t leave mouth feeling clean at all despite using extra. It’s totally crap. The mint flavour is fine. Overpriced rubbish. Stick with RISEWELL or GREAT ORAL HEALTH if you want a good nano hydroxyapatite toothpaste. Avoid this gimmick Customer service simply do not want to resolve anything. They’ll lose customers and won’t be so cocky soon. Treating people like this is wrong!