BokaReviews of boka.com

I reached out to Boka to ask what percentage of nano-hydroxyapatite (nHA) is in their toothpaste—the main active ingredient they promote. They refused to disclose even a range, citing "proprietary reasons," and instead gave a vague, corporate response full of regulatory buzzwords. Other reputable brands are transparent about their concentrations (e.g., 10% or more), so the refusal here is concerning. If you care about effectiveness and honesty in marketing, I would recommend looking at brands that clearly state what you're actually paying for.

I really want to love Boka, I’ve enjoyed the Ela mint for a four months, buying via Amazon so no drama with subscriptions. I have noticed a decline in my mouth health - this week I found tonsil stones!! Never ever in my life have I had such a problem, even when I used gutology for 6 months. Disappointing.

This is the WORST customer service (if you can call an email address without replies customer service) I have ever had in my life. Legitimately, the worst in my entire life. I placed an order for over $120.00 on June 6th. My order has still not left Boka’s facility to my house. It is sitting in pre-shipping with label and no pickup date. Today is now June 12th; an entire week just sitting and not being mailed! There is NO PHONE NUMBER to call for ANYTHING. Beware! Seriously, no contact number or email other than one single email. It is the general email “…@boka.com”. That is it. No other way to contact them. I have sent four emails now daily with NO RESPONSE! Nothing! Nada! Order is STILL sitting without a care in the world. Meanwhile, Boka has my money and my products. Wow! Just, wow! My only options now are social media and reviews everywhere until I get my items, response and refund. My bank will be shortlisted here real quick to file a dispute. Also, file a claim with the attorney general. Then, file a claim with the BBB.. then… anything else I can. Boka are crooks at this point. Currently stealing from me without remorse or response. Great business model!

I like this product and started using it because I wanted something free of Fluoride and Sodium Lauryl Sulfate. I normally order the 3 packs and have only had an issue once with 2 tubes being busted and they were promptly replaced with a new 3 pack. I had zero issues with customer service. My teeth can be sensitive but have had no sensitivities come back since using this vs other big box brands.

0 stars! I tried the toothpaste and stopped using it quite awhile ago. I discovered I have been charged on my credit card every 3 months for almost 2 years for a recurring subscription that I never signed up for and for products that I never received. I contested the charges with my credit card and received refunds for all the bogus charges. I contacted BOKA via email (they have no phone number) to cancel the subscription I never signed up for. They assured me the subscription had been canceled. A few days later I was charged on my card again. Today I received 2 tubes of mint toothpaste that I never ordered. I contacted my credit card company again to make sure the charges were removed and I returned the toothpaste. I will report them if I have any more unauthorized charges.

I’d give them a zero star if I could. I’ve been a customer for over 2 yrs because we love the toothpaste. No cavities since using their toothpaste. It’s unfortunate their customer service is so terribly bad, I just can’t subject myself to their lousy service anymore. There’s no phone number to call — only AI type emailed canned replies. Unfortunately I will have to wait for my order to arrive — too late to cancel it. It’s still sitting in Illinois and hasn’t moved since November 27th, the day I ordered. “It’s Black Friday and Cyber Mondays fault” they say. Whatever, I won’t order again. It took forever the last time I ordered and the packaging was all smashed. Fool me once, shame on you! Fool me twice —shame on me. I’m done!! I will be sure and tell the dentist who recommended Boka all about their “more than bad” customer service.

Tried their 3 pack of toothpaste - 2 of the flavors were awful. They refused to let me return and offered me 10% off another flavor (less than the discount available on their website) and told me to give the toothpaste away. What a waste of money.

Not to be trusted. Mediocre product, poor customer service, questionable ethics. Had an issue charging the brush after just a few uses. They asked me to return the brush and subsequently told me that they “couldn’t recreate the issue” and returned the faulty brush to me. It worked/ charged sporadically and I ultimately “recycled” it. They persisted in soliciting me for a product review for their webpage. I wrote an honest, balanced but mostly negative review which they chose not to post. They clearly screen their reviews, as I say, questionable ethics. They also blocked me on Instagram after I left a polite but negative review. As I say, not to be trusted and in my subsequent experience, there are superior products available.