BoilerjuceReviews of boilerjuce.com

I been a customer of Boilerjuice for some years now and after my last failed order with them I haven’t ordered in a while. I decided to give them another go as they were very competitive on price this time. Placed an order, received confirmation from them and the delivery agent. Day of delivery came, I waited until 4pm to chase it as it was getting on, the delivery agent said they couldn’t talk to me about the order because I didn’t order direct and to go back to Boilerjuice. After calling Boilerjuice they confirmed my order had been cancelled for that day by the agent but no reason or scheduled redelivery was given and that I should call back the next day for an update. It was at this point I asked why if they knew my delivery had been cancelled why they didn’t notify me asap?And shouldn’t they update me the next day instead of me chasing them. The agent blamed the delivery agent and the delivery agent blamed Boilerjuice. My theory is that due to the sudden cold snap the delivery agent got behind in deliveries and the first thing to get dropped is 3rd party orders and priority is given to their own customers. It’s not the first time I’ve heard of this and it’s common practice I’m sure. I run a holiday let so to be let down again is the last straw for me and I will not use Boilerjuice again no matter what the price it simply isn’t worth it. I guess the reviews speak for themselves. My advise go somewhere else as the service is very poor and to make it worse now they want to charge you for it!

Ordered 500 litres and paid a significant premium for the privilege of next day delivery vs a week later - c12p a litre. Never arrived, and now coming a week later. My refund - no not the 12p a litre (£60) it would have cost for week later delivery - just a mesaily £11. Shame on you Boiler Juice and I'd recommend you avoid as if you get any problems they do little to help

Boilerjuice failed 3 times to deliver domestic heating oil despite assurances. Each time they came up with excuses. Their level of customer care is abysmal. I am a 65 year old cancer patient who has been let down three times and left in the freezing cold for 14 days due to the continued incompetence and complete lack of care by Boilerjuice. They simply don't care.

Ordered 24th November, delivery date specified on or before December 2nd. No notification from them, stating that the delivery would be late. I had to do all the calling. It is now December 4th, and i still have no notification of a delivery date. They have attempted to blame the third-party supplier, but that is their problem. They took my order and invoiced me for it, so in my mind they are the supplier.

placed an order for 600 litres of heating oil - on behalve of my non-profit making registered charity- with Boiler Juice, order no.4581158, the delivery was needed quickly so i paid an extra premium price. Boiler Juice confirmed the order and delivery date, and took my money. Then Boiler Juice, after having the order for 1 week, went on cancel the order and cancel delivery on the day oil delivery was due. At that time was waiting at the delivery premises and I was very much in need of oil to prevent local community rooms becoming cold in the event of running short of oil. Boiler Juice neither consulted with me nor informed me of the cancellation until after it had cancelled the contract, no explanation was received. I was left to chase around the Boiler Juice "service !" telephone number where the only response I could get from its agents, when asking to speak to a senior manager was "the system does not allow us to pass on your request for 2 days". I'm flabbergasted with this inadequate service, as are the Lynton Community whom I serve. The contract between me and Boiler Juice was properly formed but Boiler Juice failed to perform it's side of the contract. It's failure caused me in excess of half a day's lose of time, and a lot of anxiety about how I was to achieve heating for a public community, mainly elderly persons, and how to prevent otherwise avoidable boiler servicing in the event that air from a low oil tank was sucked into the burner if the oil level got too low. In addition to Boiler Juice's failure to perform the agreed contract it has charged me a service charge for your complete lack of service! I require a senior person preferably the CEO in the Boiler Juice organisation to answer this email and return the service charge immediately. In addition I require that Boiler Juice offer to pay a minimum compensation of £150 for the time that I have expended in buying higher cost, rearranging delivery to get an alternative reliable fast oil supply, and for the inconvenience and anxiety Boiler Juice caused. That monetary sum to be donated to the Registered Charity which I serve. I request that you immediately acknowledge receipt of this email and look forward to hearing a detailed response and offer of the requested compensation within 7 days. Robert King

3/1/2023 - Placed order for oil. Paid extra so that it would be delivered on the 6th January. 4/1/2023 - Received an email stating that the oil would be delivered on the 4th. When it was 5.30 pm, sent an message via their webpage asking for an update. 5/1/2023 - Received an email stating that the oil wasn't delivered because "the driver ran out of time". 6/1/2023 - Received an email stating that the oil would be delivered today. When nothing had arrived at 4.00 pm., I rang the customer list and talked with Kai who stated that the oil hadn't been delivered because "the driver ran out of time"! 6.1.2023: Received an email stating that the oil would be delivered today - third time lucky. I would suggest reading the reviews before ordering.