BoilerjuceReviews of boilerjuce.com

I have been a previous customer of Boilerjuice, perhaps not the cheapest but reasonably efficient. Earlier this month l place an order with them on Sunday 4th October for 500 litres of oil. My wife advised me that she didn't think we would hold it. I immediately cancelled it by email following it up with a telephone call the next day, to cancel under distant selling regulations. They withheld over £12!! I have rant them today and been advised that they never refund the admin fee, I reminded them of distant selling regs. They were unmoved and refused to refund this amount of money. Upon further investigation l have discovered that there are much cheaper sources of heating oil today l have just completed a comparison 500 litres from boilerjuice and same from a similar direct online supplier (not a broker) and the difference Boilerjuice £605.55 and other site £581.65 a difference of £23.90 a difference of 4.78p per litre. This is shark like money grabbing short sightedness as now this company would be my supplier of last resort

The price I got from boiler juice was a lot higher than contacting oil providers directly. This is a very misleading service and I would not recommend it.

Be prepared for them to cancel your order when they think they can gouge you for a few more quid. Accepted quote and money gone but “something went wrong with the system.” Wanted more money. Forget these sharks and go local. It’s the same oil anyway.

Would give 0 if I could, broken their contract to deliver. Will not ever use again, they need to check what suppliers they use... Certas are rubbish

I placed an order for 500 liter's boiler oil on Saturday 28th February. Boilerjuice charged me £320.11 and I made the purchase with my debit card. I saw the money left my bank the following Tuesday 3rd March. I thought I was safe, I had made the purchase, they had taken on the agreed money. On Thursday 5th in the late afternoon I had an email from Boilerjuice. 'Order Cancelled' ...That was it! No explanation or indication or information as to whether or not it would be delayed or resolved or if maybe I could be placed on a waiting list. Tried calling but couldn't get through. The option was there for a refund , because money is tight and I needed the oil, I thought I had better go elsewhere. Which I did and ended up paying double. As there is someone vulnerable with health issues I made this hard decision to pay out double. I wrote to Boilerjuice for a better explanation but still not forthcoming. So now I feel they have breached their contract I made with them. nThey blame it on the local supplier but didn't even explain who that wa\s. But that is superfluous as it was with Boilerjuice I made the purchase. I really hope their is some government help or perhaps Boilerjuice refund the difference I had to pay elsewhere. If they do, I may continue using their service, if not and they leave me (and others) in the cold, then I would highlight to anyone else that may use their services to take this and other's experience in mind. If Boilerjuice don't help 'fix' this situation there will be many who will never use this service again, starting of course with myself. I felt my treatment by this company was disgusting!

Horrendous service. Waited in all day for delivery to have it cancelled, then have to requested refund as they want to keep towards a future order. This was my first and last order.

Yet again a failed delivery, third time in a row. Exceptionally poor performance. Refund offered but this level of service is inexcusable

My delivery was cancelled and the text notifying me did not give a rearranged date. Chased Boiler Juice who simply gave excuses for the supplier and told me they couldn’t do anything more. Eventually got oil delivered a week late causing me severe inconvenience. Requested compensation and was offered a paltry £5 by the supplier. Complained to Boiler Juice a number of times by email as they do not take complaints over the telephone. They declined to compensate me and quoted some spurious T&C’s. Said that they should at least refund their “service” charge of £12 because of the awful customer service I received. This too was declined. I am persisting with my complaint but they have now stopped responding to my emails. Absolutely awful customer service and missed delivery dates mean I will never use Boiler Juice again and would advise anyone against using them too.