Boie USAReviews of boieusa.com

I am a subscriber to Boie's products. When my subscription automatically renewed, I was charged for the products. However, my chosen colors were apparently out of stock, but I received no communication to that effect from Boie. I waited two weeks, and since I had not received any communication from Boie, I contacted customer service to obtain tracking information for my shipment (the website indicated that my order was "processing"). Once I initiated contact with customer service, the problem was swiftly rectified, and I have since received substituted products. However, I believe that this is an inherent failure in Boie's order processing system, as I do not think I should have had to initiate contact to find out that my products were out of stock.

Really great customer service experience. They were thoughtful, proactive, and helpful in taking care of an issue. I’ve been a happy customer for 7 years and counting!

Very helpful and resolved my issue very quickly and easily.

The experience is top rate. My mother is going through a lot and you all put a smile on her face when you told her the body wash was still good. Smiles are rare here.

The only way to resolve the issue with my subscription was to basically cancel it and start over. Unfortunate because I'd been subscribed for several years and locked in on a price that hadn't gone up. I still love the scrubbers, but it was not easy to "fix" my subscription.

I had an issue with shipping with part of my order. When I explained that I hadn’t received all the items and the tracking listed them as “lost” I emailed Boie. We got it sorted out and they shipped out new items right away.

I bought similar body scrubbers from Boie about 2 years ago and they were way better than the ones I recently received. The news feel like Brillo pads on my skin, as if they changed to coarser materials since my initial purchase. I will NOT be buying from Boie again.

My replacement bath scrubber had a flaw on the rim; the edge is bent. This scrubber is made of harder material than my original one and less flexible, especially on the back side (not as soft). The end result is that it will not stick to the tile wall in the bath, which is disappointing. I loved that convenience.