Bank of HawaiiReviews of boh.com

BOH wait time 45 mins, with call back. Call back then rings in and a recorded message says wait time 10 mins—- I requested to replace a card and BOH charges $20 for a debit card!!!! No other bank charges and all other banks Chase, WF, Discover, Navy Fed, answer in less than 5 mins!!!

Bank of Hawaii has the worst customer service in the world why don't they do their own jobs why do they expect customers to do their jobs for them deposited money from zelle they're asking me to do their jobs and reconfirm what that's already been confirmed

worst customer service ever...don't waste your time with Bank of Hawaii.

ONLINE AND CUSTOMER SERVICE TANKED At least their branches look pretty... I first opened my account with BOH 6 years ago , 2 substantial checking accounts of >$50K total. Online banking was very good and Customer Service was good. In the past 2 yrs, the customer service line has become subpar to coincide with their online system becoming highly unreliable. If that weren't bad enough, they recently locked my account because they determined I was dead and notified Social Security of my death which they've never taken responsibility for. It was far easier dealing with Social Security admin than BOH to clear this up. I've lost trust and slowly transferring to one of their competitors whom I'm very happy with so far.

I’m extremely disappointed with Bank of Hawaii. After depositing $25,000 in cash from selling my car, I discovered they don’t allow external transfers out at all. I spent days trying to set up my external Bank of America account, only to find out from customer support that the feature simply doesn’t exist. The only option to move my own money is to schedule a wire transfer appointment with a $90 fee, and the earliest appointment is several days away. It feels absurd that in 2025, when most banks offer instant external transfers online, Bank of Hawaii forces customers to pay high fees and wait days just to transfer their own funds. This experience has been incredibly frustrating and stressful. I will be closing my account and do not recommend this bank to anyone.

Bank of Hawai’i is a disaster! They can’t keep their online apps up and their ATM’s are always experiencing problems. I experienced BOTH today! Lack of leadership has taken its toll. So, after 30 years I’m taking my money elsewhere. Too bad I can’t “Tell Mike” anymore!

Absolutely the worst bank I've ever interacted with

The most rude and people I've ever dealt with from a bank can't even believe it found a dispute on a charge several weeks ago and it was never filed they just lied to me what kind of lame so-called bank is this