Dominguez
Non existing customer service
I will start by leaving my order number to avoid anyone thinking this is just an unreasonable customer...Order BGZS03871708. I accidently ordered the wrong model screen protector...my fault. However there is a 30 day return policy...good luck with that. They dont answer any calls or return any emails, as they instruct you to do in these cases on their very own site. Placed 3 calls, sent 4 emails...all go unresponded. In reference to their replacement service I have never had a problem with them in the past however...returns...are non existant. I believe they ignore all communications to avoid having to provide a refund. You call, choose option one, and it repeats itself over and over again leading you no were. You choose any other option and it ALWAYS states there are no reps to take the call and advise to email them for support. You email them for support and your emails go unresponded. Ive thrown away $40 before and it wont effect my life however I write this review because that may not be the case for others. This company is aweful...not to mention one of the most expensive options for a protector...there ARE many others with equal quality at a much affordable price. My recommendation...DO NOT purchase ANYTHING from BodyGuardz...not worth the hassle or the cost.
Response from BodyGuardzFeb 9, 2023
Hey Mario. Thank you for taking the time to leave a review. Looking at your conversation history in our system, it looks like we've had an agent reply to each of your email requests within 24 hours of your inquiry. We also tried to reach out to you via a personal message on Facebook. If you could check your inbox and spam folder in your email, or your Facebook messages and reply to one of those messages, an agent would be happy to help you get this return processed.



