Tracy E.
The service was horrible
The service was horrible, paid $6 for a supposedly free replacement. I sent the old one back & the claimed they never received it & charged my card $42 & I disputed it with my bank & they had the nerve to dispute my complaint with my bank.
Response from BodyGuardzJul 30, 2018
BodyGuardz offers lifetime replacements. You can order a screen protector replacement at anytime through our website. The replacement itself is free and then the customer would cover the shipping and handling fee. As part of the replacements program we do ask that you send the old screen protector back once your new screen protector arrives. If we don't receive this back within 60 days then you are charged full price for that replacement. Tracking is not required when sending back your old screen protector but is recommended. If we haven't received the old screen protector back within 30 days then we will send a reminder email just letting you know that we have not received this back and that you have 30 days to get that back to us before that charge goes through. If a charge is disputed we do respond to those disputes with the information that we have received regarding the matter.



