Wow. This product is terrible. I bought a new phone, Bodyguardz case, and Bodyguardz screen protector. The first protector cracked in 6 days. Complained that I'd just spent $$ on the case and protector, so they waived the shipping fee. 9 days later, the second one just broke! What is wrong with this product???
Response from BodyGuardzSep 26, 2019
We are sorry to hear that you are having trouble with your screen protectors. I am not sure which protector you have, but if you can contact me at [email protected] (ATTN: Ashley M) I would be happy to see if we have another product that would work better for you.
DG
Darlene G.
This screen protector does protect the…
This screen protector does protect the screen..however the protector cracks easily my phone looks horrible..I'm looking for a better quality protector ...after reading these reviews finding out that they're true and feeling like I'll be paying for shipping several times a year.. also, it comes off my phone...
Response from BodyGuardzSep 25, 2019
Darlene,
We are sorry to hear that you are having trouble with your screen protector. Would you mind reaching out to me at [email protected] (ATTN: Ashley M) so that I can get some more information from you. We would be happy to see if we have another product that will work better for you.
DE
Deb
Buyer beware!
Buyer beware! I have had to replace my screen protector 3 times since purchasing original 2 years ago. Once was my fault, but the others just cracked on their own. Shipping is now at 9.99. I feel scammed. Quality is not good compared to protectors i have had in the past. Shame on you BodyGuardz for misleading consumers with promises of lifetime warranty when you are fleecing us with overpriced shipping and handling!!
Response from BodyGuardzSep 25, 2019
Deb,
We are sorry to hear that you are having trouble with your protectors. We do offer lifetime replacements on our screen protectors. The replacements are free, but you do have to cover the shipping and handling fee. However, if your product is defective then we are happy to replace that for you free of charge. Would you mind reaching out to me at [email protected] (Attn: Ashley M) and I would be happy to see if there is another product that may work better for you or to see if we can find another solution that will work for you?
Best regards,
RD
RDV
Terrible product and expensive
Terrible product and expensive. Would give 0 stars if possible. Both my husband and I have BodyGuardz screen protectors for our new LG G8 phones. They cost $49.95 each. Within weeks, both developed cracks on their own- without dropping or bumping the device. The company won't waive the postage for replacements. The company considers it ok that they cracked on their own because they're glass. There are many other highly rated screen protectors available for $9.99. Do your homework before spending on BodyGuardz!
Response from BodyGuardzSep 20, 2019
We are sorry to hear that you are having trouble with your protectors. Please reach out to me at [email protected] (ATTN: Ashley M). I would love to get some more information from you and see how we can help with this.
HH
Hank H.
Total ripoff don’t buy Bodyguard screen protector at ATT store
Total ripoff
Never dropped iPad but a cracked developed.
2 nd time within a year.
Lifetime free replacement??! Right
Just pay shipping
Shipping is now $19.95 for ground
What a complete ripoff
Never again.
DE
debbie
Beware!
I've Tried to do Reviews on other Sites, seems most of these "Co's" have that Locked up. So here goes,I'm composing a Letter to Send to AT&T Corp. They should NOT be Promoting or Offering, "Pushing" these Products, Especially for the $ they charge & the empty Warranty Promise They Make.So, I blame AT&T because in a way, you're "Trusting" They Wouldn't Promote or Offer Products that Are Obviously, Not as Advertised. I purchased a Very Expensive Phone, Galaxy Note 9, 10 was not yet Out. So a $1000+ for phone, AT&T asks, You "DO" want a Case & Screen Protector right? Bit of "Marketing" there.. Of course, with this $ for a phone you say, sure. $50 for Screen Protector although, They had a "Deal" if you bought 3 Products you'd get 20% off. B/Guardz Case, Wireless Charger, B/Guardz Screen Protector, I have the phone & All else it's now 8 months, near 9 since Purchases. Bought Products Mainly Because I was Told of the "Great Lifetime Replacement/Warranty. So, I see a Crack in the "Screen Protector", say No Problem, Lifetime Warranty. I go into my acct. send email, told Sorry to hear that, but Wow, you got a Long time out of That! So, We'll "Upgrade you & for just the Price of Shipping At $9.99 We'll Send you an Upgraded Version". I write back, really 8-9 months IS a Long time??Hum, & So every 8-9 months I'm supposed to be Grateful & Just Send Them $9.99 for How long? Every 8-9 Months? I was fuming..I Purchased another SET, Case & Screen Protector, for Much Less money, since B/Guardz 2 Products were $100 & 1 lasted Less than a Year. So, I'm going to make Sure I Post as many places as is Possible & Write AT&T to Tell them How Disappointed I am with them after we've been Their Customers for almost 4 Decades & were Offered Products like these, that Are Very Expensive Compared to the Rest of Market. Yet Offer More of a RENTED Set of Products, since they'd Cost you More than $10 a Year, Every year. My husband went after me & he also Bought a new phone, & they also said.."So you need a Case & Screen Protector"..Here's the dig, Mine hadn't Cracked yet..So, he did allow At&t to Suggest same But Now We know, Never Again & I will Try to Warn other Consumers & All Family about the Truths to these Products & their so-called Quality & Warranties..To us, We'd rather pay a lot less, still have Our Phones Protected with even better Quality, since once we were Told these Screen Protectors Were So Good, that's Why They Offer "Lifetime Replacements".Ugh, NO..Not the Truth at All. The Screen Protector should Not have Cracked in 1st place, Was NOT Dropped or Anything done to or with it to Cause that to Happen & to Tell a Customer 8 to 9 Months, They're "Lucky to have it Last That Long"?? WOW..Ok. Got the Message, Loud & Clear. Now I Hope other Consumers Also Get the Message about BodyGuardz.
Response from BodyGuardzSep 10, 2019
Debbie,
We are sorry to hear about your experience. Customer service is one of our core values and something we take seriously. We would love the opportunity to assist you with this further. Unfortunately, we cannot guarantee or give a time frame as to how long each protector will last. Some people will replace their protectors every month, but I have also heard of people having the same protector on their phone for 2 years. This will largely depend on what the phone comes in contact with. This is one of the main reasons we offer replacements. Yon can replace your protector at anytime and for any reason. The replacements are free, but you do have to cover the shipping and handling fee for the new replacement. However, in your review above you mentioned that you had purchased a BodyGuardz screen protector as well as a BodyGuardz case. If you have a BodyGuardz case as well as the screen protector then you can receive free shipping on up to 5 replacements per year. If you can email us an image of your receipt for the purchase of your case we would be happy to get this set up for you. Please email this to us at [email protected] and just put ATTN: Ashley. We are happy to assist you with any additional questions or concerns.
Best regards
JL
JONATHAN L S.
These screen protectors are complete…
These screen protectors are complete garbage. I have gone through two now and both didn't last a week of normal use - no drops. The first one looked like it cracked but really just stopped sticking. The second one cracked. Additionally, their "free" replacement costs more than purchasing another one if they lose your defective return. Shipping both ways and $50 for the replacement!
Response from BodyGuardzSep 6, 2019
Jonathan,
We are sorry to hear that you are having trouble with your protector. Please contact our customer care team at [email protected] and we will be happy to see if there is another product that may work better for you.
Best,
KN
Kimchau N.
I have a XS screen protector in AT&T…
I have a XS screen protector in AT&T store The very next day after purchasing, there was a crack and hadn’t dropped it once! Oh well nothing I could do but order a replacement for $8 shipping. Dropped my phone multiple times with no screen protector and had no issues with the screen itself cracking while waiting for the replacement.
I get the replacement the day before yesterday and put it on flawlessly. TODAY THERE IS A CRACK ON THE SCREEN PROTECTOR.
It’s way my money’s too much
Response from BodyGuardzAug 28, 2019
Kimchau,
Thank you for contacting us. We are sorry to hear that your protector has already cracked and would love to get some more information regarding this. Please contact our customer care department at [email protected] (Attn: Ashley M.) and we will be happy to assist you with a new replacement.
Best,