Bodybuilding.comReviews of bodybuilding.com

Check out the review by Phil Bayfield below. Same experience. Worst ever customer service that I have experienced anywhere. No help or empathy. No product received after making purchase so far. Go to Nutri Planet or another store. Bodybuilding.com NO WAY!

I ordered from this company and the items were marked as dispatched the following day. A week past and still the DHL tracking showed no information. I queried this on the live chat and they told me it had been dispatched and DHL tracking took up to 10 days to update. Finally a couple of days later the DHL tracking updated to show the goods had been collected, 8 days after they were marked as dispatched on their website. I asked about this again on live chat and they started making all kinds of excuses... That it had been dispatched from an alternative location, however the original dispatch email stated the location they said was the alternate location. That the international shipping times were considerably longer than stated on their website (which I had paid for), which is complete rubbish as DHL actually shipped it to the local courier well within the stated times. Caught in a lie and used more lies to try and make excuses for their poor service, very unprofessional and certainly will never use them again.

Worst business I have ever had to deal with. If you are from Canada do not order from this company! I have had the same issues as many other people are saying on these review forums. They will give you the run around and you will never get your products. Spent over $200 and never received my products. Been over a month now. They gave me a tracking # that did not exist and when I contact them asking where it is, they say they don't know and that I should be aware of my customs import policies to find out if the products I ordered can actually get imported into my country. After numerous emails they finally said that after they receive the products back to their warehouse, they will process it as a refund and then I will get a refund 20 business days after that. If anyone is in this same situation as me, I suggest that you contact your credit card company and inform them of the situation. They will credit your card and deal with BB.com. I wish I would of read reviews before I ordered from this company.

To everyone who is considering ordering from Bodybuilding.com - I most likely wouldn't. First order 25 days ago was backordered and they had to cancel it. I reorder different products two days ago and just recieved an email that one of the 2 products i ordered are not going to reach me right now because it is backorder.. Why do you guys let me order products that you can't deliver in the promised delivery time? I don't get it.

I have placed orders with bodybuilding.com before and they were great. Quite fast delivery, excellent products and no trouble with my orders at all. However, I have had a bit of trouble with my last order (£100+). Once it came to UK, I had to pay for added tax (around £40). Found that upsetting, as I already paid over £20 for delivery. It would have been much better if I would have been warned about it. Apart from that, a great company and great products!

I have been ordering my supplements from BB.com for over three years now and have NEVER had a problem with receiving my items or any "counterfeit" items as others have claimed they had received. In fact, I just ordered about $130 of products and the shipping was around $8 which I don't have a problem with and I should receive it in 2-4 days. I have never had any delivery issues so I have never had to speak to Customer Service and I live in the US so I don't have issues with customs so I can't speak on that aspect of the company. All I CAN say is that this website is legit, the forums are supportive and helpful as long as you know how to communicate above a 10-year old level and ask intelligent questions, and this is the only site I will ever use for my exercising needs.

Refused to give me refund and said my item was at customs which is a lie. Worst company i have ever dealt with. If you are in the uk and want a good service and price use swift supplements best service bar none and you actually receive your products unlike these money grabbers. Seriously cant say enough bad things about this company customer service is non existent which is ironic as apparently thats a core principal for them. Please dont buy from these people i dont want you to loose your money too this is all i can do to stop it happening to others and to get some retribution for my mugging from bodybuilding.com

Terrible! Beware, never got my order then got the run around trying to get my money back.