I am blown away by the customer service. They really went above and beyond to help with my lost package even though it was USPS fault- not their own. The prices and quality are top notch, I will absolutely be ordering from them again, and highly recommend this company!
TA
Trustpilot A.
Good Quality.
Good Quality.
I had an very annoyed, swollen and sore ear piercing, it just wasnt healing. I was wearing Surgical Steel I brought from a whole different shop. I brought an implant grade Titanium labret from BAF for my lobe and my lobe calmed down pretty quickly. The labret just took two weeks to get to me.
LA
Lilith A.
Super Thoughtful!
Ordered lots of jewelry pieces from here and Ive been quite happy with every piece! Nothing gets irritated and it all is very comfortable to wear! I will say the short bar I ordered came not fitting the spikes I found to go with it, but with one quick email; my next order came with a reassuring and kind note letting me know they made sure the spikes I ordered previously would fit the new bar. Super awesome to know they care!!
FM
Fiona M.
Amazing customer service
Good quality jewelry for the price. I had an issue with one of my purchases and their customer service was super helpful! They have a great shop with lots of options!
BA
Brittney A.
Great jewelry and customer service!
The jewelry quality is great and as pictured! I also had an issue with my order and customer services was awesome and helpful getting it resolved quickly! I will buy from them again!
DB
Deanna B.
Only body jewelry website I trust
I’ve been buying plugs and other jewelry from BAF for over 20 years now. Their customer service is great and they are consistently good about listing the measurements and materials used in all the jewelry they sell. I get compliments all the time on my plugs and always refer people to them!
SH
Shopper
Ripoff?
I made a purchase through paypal and payment went through without a problem. I received a purchase confirmation from PayPal but I did not receive a purchase confirmation from body art form after 20 mins as their site states I would. I reached out to the company via email the next day and received an unhelpful automated reply. I then disputed through paypal and only then did I receive a reply from bodyartform. Nothing else since then. I am trying to receive my money back and as a first time customer with this company I do not trust them at all to purchase again! Still waiting for my money back.
Update:
My order has not been confirmed, still. What was shipped? I see a tracking for today 9/28 and not 1 day after order was placed which would have been 9/25. I have no way of verifying my order at all due to no confirmation. I will cross my fingers and hope that you shipped the items that I ordered. Thanks for replying.
Response from BodyartformsSep 28, 2025
We’re very sorry to hear about your experience. This is not at all typical for our customers, and we want to sincerely apologize for the frustration it caused.
We looked into your order and noticed that the email address on the order was different from the one on your PayPal account. That may explain why you didn’t see the confirmation email, though it’s also possible it landed in your junk folder. Either way, you should have received communication from us, and we’re sorry that you didn’t.
We always aim to respond to emails within 24 hours, so we regret not being able to address your concerns quickly enough. For peace of mind, please know that we are a legitimate, family-owned business that has been around for almost 25 years. We have over 1,200 Google reviews with an average 4.9-star rating, and we take pride in delivering a trustworthy and reliable experience for our customers.
Your order was shipped the following day, and a tracking number was sent via PayPal. We truly hope you’ll give us another chance in the future, as your experience was far from the norm with our company.
JO
Jo
Returning customer
Multiple orders and very satisfied. Everything is transparent, from shipping times to exact metals.