Beachbody, LLC dba BODiReviews of bodi.com

Disgusting customer service and don't want to refund a one year subscription on DAY ONE

Scam. I bought a pass with promo package. They said they are not doing the promo package anymore so I cancelled my subscription. They did not refund me and then charged the FOLLOWING YEAR $179 and still will not refund. They charged me for something they did not even give me. I don't even have the bike. Also, there classes are a joke and they cant play music in them because they did not buy rights or something. They are the only company i have ever dealt with that will straight up lie and then their policy does not offer any returns automatic subscriptions. I sent in a report to BBB as well.

I've been a BODi member for years and really love some of the instructors. My financial situation has unfortunately changed and I have had health issues that have prevented me from exercising. I received one email on the 25th September with a cryptic message as a subject heading telling me my membership was up for renewal and then preceded to take £179 out of my account without further notification - I appealed it only to be met with AI messages. Went through a formal appeals process after a struggle and have now also been unsuccessful. Deceitful and disappointing.

Awful experience! Inaccessible website, no customer support other than AI and email (which is hidden and can only be accessed during the week). No option for monthly payments even if you have completed years membership. The website designed in a poor inaccessible way. This is clearly to ensure that you can’t unsubscribe and you can’t get support. If you sign up, I suggest you cancel the membership after 31 days to ensure they don’t just take the funds direct from your bank without a reminder 12 months later. please be warned, before joining, you are signing up to a company that state body care being their top priority but it’s not! Your money is! Mental and financial wellbeing- clearly not important! No support, poorly laid out website and no communication and zero customer care- no human contact. The website states 24/7 support. However reality is no support at the weekends, and during the week it is AI or email! No phone line exists! Therefore no human contact to empathise with situation or troubleshoot navigation difficulties! I have asked for a refund 3 days after money left my account (£179) and they will not give me any form of a refund! Not one penny! I’m signed up regardless of my situation for another year. The company are after one thing- your money. My best advice- Do not sign up! BODi response does not answer the fact there is no option for monthly payment even though the marketing gives monthly amounts. No time to pull out of rolling membership (31 day money back guarantee) and no telephone line to help with troubleshooting or navigating the poorly laid out website. It’s difficult to find subscriptions and that is for one reason! BODi- you are not there for customer satisfaction and your response shows that! Shame real shame as some of the workouts are class!

BODI gave my sister an offer to renew for $99 dollars and did not offer my the same opportunity. Then when I called and complained the signed me up for a different program with freebies or discounted items I didn't want for $123 dollars but I did it because it was cheaper. All which signing me up without telling me for a shakeology 14 day drink renewal subscription for $66 dollars per month they just charged me and refuse to give my money back. They were unmoved nor remorseful not even an apology for lack of communication even with evidence I gave them and reviewing the conversation. Be very careful with interacting with these grifters.

This is a terrible company that people should stay away from at any cost. Support your local gyms and fitness clubs. I signed up for an annual subscription in 2024. Like with most fitness things, I found I wasn’t using it. In August 2025, my digital subscription auto renewed without prior notice. No email notice that this was going to occur, just a charge to my credit card. The day I saw a pending charge on my credit card I went into my BODi account and immediately canceled. Apparently, this wasn’t good enough for BODi and they refuse to credit me back my $179 for an annual subscription ending in August 2026. So I’m stuck with this charge but I will post this experience everywhere I can until their lost revenue far exceeds my $179 subscription cost. Don’t underestimate the power of a consumer. Better Business Bureau, USA.gov, Consumer Financial Protection Bureau & Federal Trade Commission are next up. Enjoy my $179 BODi. I hope it was worth it.

Absolutely terrible experience when it came to canceling, or attempting to. For two months, I tried once a week to cancel starting before and after my renewal date. Many times, the site would not allow me to log on. When I could, if I hit the cancel tab, it kicked me off and back to a Google search. There is no contact phone number. The chat service just told me to log on, and we already know how that went. After my 31-day cancellation period was over, miraculously, I could log on again, but still could only text with someone who would not give me a refund. Hopefully my credit card company can help. DON'T DO IT!

HORRIBLE COMPANY!!!! DO NOT USE THEM. They say they send emails on renewals, and they are LIARS!!!! They "say" they can see when an email is read...that is also a lie. If they can "supposedly" see this, then they can see that I have not used the service for 3 years. HORRIBLE. Choose ANYONE but them.