Beachbody, LLC dba BODiReviews of bodi.com

Still ignore their terrible customer service. I am submitting this complaint regarding misleading subscription practices and BODi’s failure to provide meaningful customer support. I purchased a BODi membership. During the purchase process, I was not clearly informed that a protein shake subscription would also be activated. I was subsequently charged approximately $70 and received 14 bags of protein powder without my clear knowledge or consent. After receiving the unexpected shipment, I contacted BODi to request a return. I was given two options: 1. Use BODi’s prepaid UPS return label for a $12 fee, or 2. Use my own preferred carrier. I initially selected my own carrier but later decided to switch to BODi’s UPS option. There is no way to make this change online, so I contacted customer service for assistance. During 1–2 hours of communication with customer service, my questions were never directly answered. Instead, representatives repeatedly copied or restated company policy in what felt like automated or scripted responses, without addressing my specific request or offering any practical solution. Requests for clarification or escalation were ignored. No effort was made to resolve the issue. This behavior effectively prevents customers from resolving problems and appears designed to discourage returns. Combined with the unclear disclosure of the protein subscription, this experience feels misleading and unfair.

There is no way to actually contact to company to cancel or discuss issues and charges continue to come after cancellation.

They keep charging my credit card every December, even though I canceled my subscription in May of 2021. I have disputed every charge with my credit card company and the charge somehow keeps coming back. I have no way to contact Beachbody as I no longer have a subscription with them at all. They have stolen $895 from me. Stay far far away. Their response is not helpful. I don't have an account with them to sign in with so telling me to sign in doesn't fix the problem.

These guys are crooks. They have the shady practice of setting you automatically up on autorenew, and then when you miss their notification email and they automatically renew you, even though you haven't used their service in over a year, they are totally unwilling to give you a refund. So not only did you pay for nothing with your initial subscription if you didn't like the service, you get to pay for another year for nothing because they absolutely will not give you a refund. Great business model, have people forget they have a subscription and charge them for nothing. Highly ethical company.Not.

We cancelled, but got charged again and arent sure why. There is no way to contact them either that works

Great app but you will get scammed out of $ directly applied to your credit card with no hope of resolution from the company to be refunded. If you’re a customer, REMOVE your credit card from their platform if you purchased anything from them as they will charge you regardless of any form of an agreement. SCAM. My full name is Suzanne Jones. - never agreed to a subscription. I percent 1 get 1 through a coach and have received no proof that is was a subscription. - never received an email stating I was going to be charged. No proof of email provided and has been requested. - used my new credit card number without authorization. Buy NOTHING from these scammers

Only gave one star because zero was not an option. My wife subscribed to their service, used it a few times and forgot about it. We were billed (automatically) for several renewals without notification and when I finally noticed the most recent charge in my credit card statement, I called the next day to cancel. They agreed to cancel moving forward, but refused to cancel the most recent renewal charge. If this is not illegal, it should be. No company should be permitted to automatically charge a renewal fee without prenotification of the charge if they refuse to cancel the charge within a reasonable time after it was billed. This is a terrible company which would rather force people to pay for a service which they don't want than earn their continued support. Stay away from any dealings with this company or else you may be paying them for the rest of your life.

The worst customer service I have ever experienced. I’m sure you will see a heartless bot AI comment down below after I make this comment. They have essentially stolen 700 dollars from my family since 2022 when life got crazy and I thought I had cancelled with them. I was sick and in the hospital the week this year they had sent me an email about renewal, my husband then got an alert the day after about the 189.00 charge and I was like bodi? I haven’t used them in years and thought I had cancelled. I reached out to them and explained that I was sick and literally in the hospital the day the renewal email would have come in and that I have a health condition that makes it difficult to look at computer screens to begin with. Anyways this heartless company stole my money and refuses to give it back. There is no way to call a human being or to be treated like one. They are the absolute worst! If they actually cared about their customers they would take health problems into consideration. I will be fighting them on this dispute because the distress of this experience has impacted my health even further at a time when I was most vulnerable and frankly very sick.