Melissa Jayne C.
Appalling customer service & products not as advertised
well where do I start.. Firstly I purchased the beach body program, whilst the program itself is good I was drawn in with the fact that it was advertised with free premium membership to the team beachbody site and access to the beast app on iPhone. Well almost one month has gone by, I still have not received my logins for the app despite NUMEROUS emails to customer service. The last 4 have went unanswered despite being told I would receive a response within 24 hours. I was also informed they now also no longer offer free premium access to UK customers despite this still being advertised on their UK site! Each time I have asked for the address to which I can write an official complaint I have been ignored. The email responses you do get are generic and completely impersonal and not to mention irrelevant to the initial enquiry! I have never in my life been so appalled by the lack of customer service from a company. Once they have your money they couldn't give a damn!
Response from Beachbody, LLC dba BODiJul 23, 2015
Ms. Charles, We sincerely apologize for the frustration you have experienced. Please contact us at Beachbody Corporate Escalations so we may address any issues or concerns you have. We can be reached at 800.870.0427 and are available Mon. - Fri. 6a-6p. PST. If you prefer you may email me directly at the address below. We look forward to speaking with you. Debra Flowers Beachbody Corporate Escalations [email protected]