Beachbody, LLC dba BODiReviews of bodi.com

Response from Beachbody, LLC dba BODiJun 29, 2023

Hello Laure, Upon reviewing your account, we have confirmed that your annual BODi membership renewed on May 28, 2023. 35 days prior to the discontinuation of BOD and your renewal, we sent email communication to the email address associated with the account. Our system shows that we sent you an email about the BODi upgrade on April 23, 2023. Your membership for BODi has been cancelled as of June 16, 2023. As a result, you will no longer receive any additional charges. A refund was processed for the recent charge on June 16, 2023. Sincerely, BODi

Response from Beachbody, LLC dba BODiJun 29, 2023

Hello Licet, We apologize for your recent experience with customer support regarding your concerns. We would like to review your concerns further; however, we were not provided your account details. Sincerely, BODi

Response from Beachbody, LLC dba BODiJun 23, 2023

Hello Isabelle, Upon reviewing your account, we have confirmed that on May 19, 2020, you enrolled into an annual Beachbody On Demand membership. On August 28, 2020, you purchased a Challenge Pack, which included a monthly subscription to Shakeology. Prior to completing your purchase, you were required to agree to the terms and conditions. Within those terms you agreed to automatic renewals which required you to cancel with BODi to prevent future charges, shipments and eliminate access. On November 5, 2020, you contacted customer support requesting the cancellation of your Shakeology subscription. The Shakeology subscription was cancelled as requested on the same date. Your annual Beachbody On Demand membership remained active due to no prior cancellation requests received. Like all subscriptions, Beachbody On Demand will renew regardless of usage until you cancel. Your annual BODi membership renewed on May 19, 2023. We have confirmed that your annual BODi membership was cancelled on June 20, 2023. We have processed a refund for the recent charge due to the cancellation being one-day outside of our money back guarantee timeframe. Please allow five days to receive depending on your financial institution. Sincerely, BODi

Response from Beachbody, LLC dba BODiJun 30, 2023

Hello Gina, We are truly sorry that you are experiencing technical difficulties streaming BODi on your Apple devices. Please contact so that we can further assist you. You may contact us at https://faq.beachbody.com/app/contactus/ Sincerely, BODi

Response from Beachbody, LLC dba BODiJun 16, 2023

Hello Susan, A refund was processed for the recent annual BODi renewal on June 14, 2023. Please allow five days to receive depending on your financial institution. Sincerely, BODi

Response from Beachbody, LLC dba BODiJun 16, 2023

Hello Bonnie, A refund was processed for the recent annual BODi renewal on June 16, 2023. Please allow five days to receive depending on your financial institution. Sincerely, BODi

Response from Beachbody, LLC dba BODiJun 16, 2023

Hi Cecilia, Thank you for contacting BODi. You purchased your annual "Beachbody On Demand" subscription on 02/09/2023 which included a free trial of "BODi" monthly with automatic monthly renewals if the monthly membership was not cancelled before the 30 day free trial period. Like all subscriptions, "BODi" monthly will renew regardless of usage until you cancel. We see you submitted a “Policy Dispute Form” to have your case reviewed. Unfortunately, BODi’s policy and systems does not allow agents to issue refunds for orders/subscriptions that are outside of our generous 30-day money back guarantee period. Please note, the 30-day MBG eligibility window starts from the date of delivery for a physical shipment or order date for a digital membership and applies to most products and programs. Additional details can be found on our money back guarantee. FAQ: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0 Thank you again for your feedback, BODi

Response from Beachbody, LLC dba BODiJun 8, 2023

Hello Bri, If you recently signed up for BODi, or you are a current subscriber and added a new form of payment to your account, you may see an authorization hold that appears as a pending transaction on your statement. Holds are typically for $1, but you may see other amounts. Authorization holds help us ensure that the payment information is valid. They are reversed immediately and may take 3 to 5 business days for some banks to process. Please view the following FAQ for additional details: https://faq.beachbody.com/app/answers/detail/a_id/9661/catid/0/TLP/0. Sincerely, BODi