Trisha W.
My membership autorenewed without…
My membership autorenewed without notice. They said they sent an email, but I don't have it. I hadn't used the service (which they could easily verify). They refused to issue a refund within 30 days staying that policy only applies to the original/ initial order. They didn't do their part by communicating...they just withdrew the money. Bad service. I will never join again nor do I recommend them. They lost my future business and my respect. Date of experience: April 17, 2024
Response from Beachbody, LLC dba BODiMay 20, 2024
Hello Trisha, Unfortunately, we were not provided your information to review your account further. BODi sends a prebill email notification approximately 30-days prior to the next scheduled renewal. For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0. Sincerely, BODi



