Beachbody, LLC dba BODiReviews of bodi.com

Very bad business ethics. Taking advantage of people. Price increase, change in terms and conditions and an auto renew they won't refund. I cancelled previously but thought I'd give the shake another go last July, my neighbour who was a coach at the time said I had to sign up again to get the shake but that I could cancel it afterwards which I did. Looking back at the cancellation email now, it confused me becuase it does say that I cancelled the shakology and also mentions shake and hustle which I thought was the digital side of it - not the case. I also recall trying to delete my card details on several occasions but couldn't, couldn't get through on the phone and then thought that I may re-order the shake at some point so I left it - a VERY bad decision. My neighbour stopped being a coach. I was passed over to someone else as a coach, they messaged me but I wasn't interested at that point and that's the first and last contact made. Then, 2nd July 2024, £179.00 left my account. They said I've read a renewal email but I have located it and it's unread on my screen, it looks like the many other marketing/spam emails I receive from them, it wasn't obvious. I've stated that I havent used it and I don't want it and their review process will not refund because their (unfair, misleading and changing without acknowledgement) terms and conditions say they can decline a refund. Needless to say, I can't look my neighbour in the eye either. When I have just gone in to make sure it's cancelled online it is so convoluted, so they have said I can cancel but I won't receive a refund so I will still have access for 12 months, I don’t want the access, I just want my money back. If I purchased it as one bundle, why should I have to cancel it as two separate things? I didn't purchase on a credit card, just a debit card. This has given me significant stress and I can't afford £179 for nothing. I wish I had never got involved with this unscrupulous company. Update: Despite the standard diatribe below, I did not open the email and believe it is an unfair way to treat customers who want to cancel. Keeping a years subscription money; There could be a compromise but you choose to keep the money knowing that people don’t want your service. A month would be fair but greed takes over. I stand by my original comment.

Automatic Renewal They automatically renew you and WILL NOT cancel this renewal. They send out an email that dosen't even represent that it is a renewal notice and spam additional emails. Initial yearly plan was 99.00 and this year they auto renewed for 242.00 and refuse to reimburse because DIGITAL payment does not allow for 30 days money back. This is their reponse "We didn't receive any requests to cancel the BODi Annual Membership until 06/28/2024 via phone support or self-service. Hence, you had been charged $215.00 + tax on 06/21/2024..

On the third day after an auto renewal hit my charge card Bodi REFUSED to take the charge off. I looked everywhere for a renewal email but couldn’t find it. My first year was $99-renewal was $179- They incurred NO out-of-pocket expense and still wouldn’t issue a refund. This is HORRIBLE customer service, so you’ve been advised.

Originally had a subscription for $99 from 2020 - 2022. In 2023 apparently they changed the name of the program and billed me $179. I didnt catch it as I had not been using that email account. This year May of 2024 I did notice the charge of $179 on my Credit Care. I tried numerous times to reach a BODi and they do not make ot easy, After finally connecting they told me the email they used and I said it was in active and I did not authorize this charge. Keep in mind they forward bill for time that hasn’t happend yet and could easily try to do the right thing with a credit. They are refusing and trying to enforce the charge. Horrible service at to do business by scamming consumers with tricky auto renewals

Awful company I have just been charged £179 on auto renewal for something I do not use or want. I did not receive an email saying it was coming up for renewal. I actually thought I had cancelled it when I cancelled being a partner but I was then apparently just moved on as a customer! It wiped my bank account out and when I complained I was given the usual small print quotes. It was a genuine error I thought it was cancelled at the same time. As I haven’t used the programmes I haven’t logged into the account so had no idea about this. You can’t actually speak to a real person on the phone, all through email so there is no compassion and I felt like I was speaking to a robot. I actually initially liked what the company did with workouts but now would never go near this again. People making a lot of money out of this and it seems there are no ethics.

I want to share wiht the people that are charged the 179 and try to cancel right away. We are being told that they 30 day refund is not valid for renewals. Well that is not what it says at the bottom of the renewal email that is sent disguised as a typical advertisement titled "Your next year of results with BODi". If you already disputed it dispute again and include the renewal email stating at the bottom "Your satisfaction is 100% guaranteed. Like anything at BODi, you have a full 30-day money-back guarantee." I mentioned that the statement falls in line with false advertisement statutes. After sending that I got an email; that said they would refund me my money. Hope this helps!

DO NOT SUBSCRIBE. This company will not have anyone to speak to and make it extremely difficult to cancel memberships. They will claim that they sent you a notification for renewal but THEY DO NOT SEND RENEWAL NOTIFICATION. Upon charging, they will tell you that it already surpassed the 30 day timeline for cancellation and they stick to their policies that you agreed but they do not stick to their own policy of sending notifications. THEY WILL LIE ABOUT IT. Do yourself a favor and DO NOT SUBSCRIBE. 06/24/24 - PAY ATTENTION READERS: Beachbody replied to the review with their standard responses. Just read the reviews here. Their 30-day money back guarantee wording is deceiving and they do not send notifications as they claim.

I would have given zero stars if it were an option. I actually thought the workouts provided on the platform were good and I appreciated the opportunity to workout from home. I found value in the product for a few years but then decided to go back to a gym. When I joined the company was under a different name and has actually changed names twice since I joined, so when renewal time came I was unaware. Due to the name change I did not open the email announcing renewal. I canceled my subscription the day I noticed the charged which has now doubled from my original price. Since the charge is for services for the next year, the company canceled as requested but was unwilling to refund! It is extremely unprofessional and unethical for a company to be willing to keep a profit for a service not rendered. When I contested with my credit card company , Bodi sent false information stating that I had used the platform on a specific date that was completely false. It is unfortunate that Bodi is more concerned with keeping a few dollars over customer service and willing to falsify information and take advantage of customers for profit all under the guise of “legal loopholes” .