Beachbody, LLC dba BODiReviews of bodi.com

Yada yada is all I hear from you guys! Your customer service is absolutely horrible!

I had bought the Beachbody yearly subscription, but then shortly after due to unforeseen circumstances, I was unable to exercise at all. For that year subscription, I only was able to watch maybe one or two videos because I was not able to exercise. Once I was able to exercise again, I called Beachbody to see if they could extend the subscription and they refused. They said that since there were no technical issues with the account, then it was my fault and not theirs. I found this very heartless and unforgiving. I was hoping to use this service to regain my health but apparently I will not be able to. I would AVOID getting a yearly subscription at ALL COSTS. If anything were to happen to you, they will NOT reimburse you or extend it. It was a lot of money wasted.

Like many others, I requested a refund within 48 hours of my subscription automatically renewing and was denied. After going through the "Policy Exception Request" process, I received the same generic response as others, stating they had "thoroughly reviewed" my case. I believed I had canceled my subscription, but the cancellation process is overly complicated and, in my view, does not align with FTC guidelines for providing a straightforward cancellation mechanism. The renewal notice I received resembled a marketing email, lacking clear mention of the renewal in the subject line. This seems intentionally misleading. Given the numerous complaints from customers, perhaps the company should do some self-reflection and reconsider how they communicate subscription renewals to avoid confusion. In their denial of my request, they stated, "Like all memberships that auto-renew, you will continue to receive access and be billed regardless of usage until you take action to cancel." I understand the auto-renewal policy, but given that my account has been inactive since renewal, I expected a more compassionate response and a refund, which aligns with industry-standard practices. While they noted that I agreed to the Terms and Conditions, my concern is not that they are violating their Terms and Conditions, it is that these terms are predatory. The abundance of similar reviews on various platforms suggests a systemic issue within Beachbody, not a user issue. The company should acknowledge these concerns and make necessary changes to their policies. Disgustingly, the final paragraph of my denial included a promotional code for $20 off any item worth $50 or more. Given the company’s financial struggles, a better approach might be to enhance customer experience rather than forcing unwanted subscriptions on people.

Very dodgy billing polices with automatic renewals annually. Website states an email reminder will be sent 30 days prior to renewal. This doesn't happen. So they just lie in black and white. Disgraceful way to do business. Avoid avoid avoid. Customer service couldn't care less. Any other company would refund if you haven't used the product. These guys are different.

This company is a scam. The renewal notice they send is not clearly titled… and u have to scroll all the way down after a whole ass essay about new year goals blah blah blah… and in small print they have the renewal notice. And the title of the email is some bogus bs. You have to go through the plethora of spam emails they send you to find it so no wonder everyone states they never received it. Shady as hell. There was also no explicit email sent stating that membership prices were doubling. I will be reaching out to my states attorney general and local reps to flag this because upon a quick search after I was charged $179 without my explicit authorization of the new fees, i see there are SOOO many with the same issue… and since I couldnt find an email to contact them in the middle of the night, i went to social media to leave a message and comments on IG are turned off. Shady! I will also be reaching out to local media to raise flags. This is beyond unprofessional and deceptive.

Worst company I have ever had to deal with. First of all, you can never find a phone number that works or get a hold of anybody. secondly, I charged my account $196 and refused to refund. I have not used Beachbody in over a year and they charged my account. I do not recommend this company to anybody.. Do not buy their services!!!

I was shocked when I saw a $189 charge for this program. I remember either removing my payment method or attempting to cancel this subscription before it was renewed. I called customer service in a panic because I had not used the program in a very long time AND told them what I mentioned above. They told me I could not get a refund. I was astounded. What terrible customer service - it had been only THREE days since it renewed - not 6 months. I was not using the program. I submitted a refund exception form which I think customer service probably does just to appease you. The chances of it getting approved seem very rare. They denied my refund request and said "Our system shows that we sent you a “Pre-Bill” notification email on 8/22/2024." The email notification was so cryptic! "Subject Line: Your next year of results with BODi!" How about instead: "YOUR SUBSCRIPTION IS ABOUT TO RENEW." How about that for a subject line? What bogus and how shameful. This company won't last if they continue to provide such AWFUL customer service. I will not recommend it to anyone.

Fraude lors du renouvellement automatique annuel meme apres avoir fait l annulation et vu la confirmation sur leur site. Le paiement passe sur votre carte de credit et lorsque vous appelez pour signaler l’erreur il vous demande si vous avez votre courriel de confirmation de l’annulation. Impossible de vous faire rembourser. Il sont desole et font l’annulation pour vous dans 1 an et vous envoi le fameux courriel.