Beachbody, LLC dba BODiReviews of bodi.com

Response from Beachbody, LLC dba BODiMay 27, 2025

Hello Kristin, We were not provided with your details to review the account further. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew until cancelled. Like all digital subscriptions, the renewal is not based on usage – it continues to renew until you cancel your subscription. BODi also sends a prebill notification email approximately 30-days prior to the next scheduled renewal. For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. For additional information on our money back guarantee policy, please visit: FAQ 259. Sincerely, BODi Support

Response from Beachbody, LLC dba BODiMar 28, 2025

Hello, We are sorry for your experience. Upon reviewing your account details, we have confirmed that your address was updated on March 25, 2025. Sincerely, BODi Support

Response from Beachbody, LLC dba BODiMar 26, 2025

Hello Alireza, Upon reviewing your account, we have confirmed that on February 16, 2025, you purchased two digital programs. Upon your purchase you were presented with the option to opt into a 30-day free trial to an annual BODi membership. The options were “Accept and Continue” or “No Thanks”. It appears that you have opted into the 30-day free trial. You may confirm this information by viewing your order confirmation email that was sent on February 16, 2025. Because your annual BODi subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment. Your annual BODi membership renewed on March 19, 2025. Your annual BODi membership was cancelled on March 20, 2025. You will continue to have access until March 19, 2026. For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. For additional information on our money back guarantee policy, please visit: FAQ 259. Sincerely, BODi Customer Support

Response from Beachbody, LLC dba BODiMar 21, 2025

Hello Ashley, Our corporate support team has performed a considerable amount of research into your account. Investigative Research: Upon reviewing your account, we have confirmed that on March 23, 2022, you purchased a Total Solution Pack. Your package included a monthly Shakeology subscription, an annual Beachbody On Demand membership, a Preferred Customer membership and a monthly BODi membership. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. On June 08, 2022, you cancelled your monthly BODi membership online via self-service. On June 09, 2022, you cancelled your Preferred Customer membership. On March 27, 2023, you cancelled your monthly Shakeology subscription online via self-service. Because your annual BODi (previously Beachbody On Demand) subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment. During our comprehensive review we investigated your interactions with our Website and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received, thus the continued renewing of the subscription. Current Account Status: Your annual BODi membership renewed on March 23, 2024. Your annual BODi membership was cancelled on March 27, 2024. You will continue to have access until March 23, 2025, (your account will NOT automatically renew). For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. For additional information on our money back guarantee policy, please visit: FAQ 259. Sincerely, BODi Customer Support

Response from Beachbody, LLC dba BODiMar 11, 2025

Hello ShielaJon, Upon reviewing your account, we have confirmed that on March 02, 2024, you purchased an annual BODi membership at a promotional pricing. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions, the renewal is not based on usage – it continues to renew until you cancel your subscription. Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment. Our systems show that a pre-bill notification for the next BODi annual renewal was sent to you on January 29, 2025. This notification advised of the next renewal date and renewal price with a link to manage your membership. Your annual BODi membership renewed on March 02, 2025. Your annual BODi membership was cancelled on March 04, 2025. For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. For additional information on our money back guarantee policy, please visit: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0. Sincerely, BODi Support

Response from Beachbody, LLC dba BODiMar 11, 2025

Hello Ali, Unfortunately, we were not provided with your details to review your account further. A prebill email is sent approximately 30-days prior to the next scheduled renewal date. The email advises of the renewal date and renewal pricing with a link to manage your membership or subscriptions. For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. For additional information on our money back guarantee policy, please visit: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0. Sincerely, BODi Support

Response from Beachbody, LLC dba BODiMar 5, 2025

Hello Damon, When cancelling any membership or subscriptions, you would have received a cancellation confirmation email. Unfortunately, we were not provided your details to review your concerns further. BODi send a prebill email approximately 30-days prior to the next scheduled renewal. This email provides the renewal date and a link to manage your membership or subscriptions. You may contact support at bodisupport.com. Sincerely, BODi Support