Angela M.
Bobtail needs to do some fixing
I dislike the fact that at random times our card is declined. Luckily we keep money in our account. Second, when my driver buys DEF and Fuel in separate transactions at LOVES, it only shows the DEF which does not help me on my IFTA nor my book keeping.
Response from BobtailJun 10, 2026
Thank you for your feedback. We understand how frustrating it can be when a card is unexpectedly declined, especially when you're on the road. Reliability is important, and we apologize for the inconvenience. We also appreciate you bringing up the issue with separate DEF and fuel transactions at Love's. Accurate transaction reporting is critical for IFTA tracking and bookkeeping, and we understand how seeing only part of the purchase can create extra work. We'd like to learn more about your experience and investigate both concerns. Please reach out to our support team ([email protected]) with additional details, and we'll be happy to take a closer look.