BobtailReviews of bobtail.com

Response from BobtailOct 13, 2026

Lamentamos mucho la mala experiencia que has tenido. Entendemos tu frustración por los retrasos en la aprobación de las cargas y la dificultad para comunicarte con nosotros por teléfono. Queremos ayudarte a resolver esta situación. Por favor, escríbenos a [email protected] para que nuestro equipo pueda revisar tu caso y brindarte asistencia. Agradecemos tus comentarios y la oportunidad de mejorar nuestro servicio.

Response from BobtailOct 2, 2026

We're sorry to hear your dispute has been open this long. That's not the experience we want anyone to have, and we'd like to look into it right away. Please email us at [email protected] with your account details and dispute information so our team can review it and get you an answer. Thank you for letting us know.

Response from BobtailMar 23, 2026

Hi Anthony, we’re sorry to hear this and would really like to look into what happened. Please email us at [email protected] with more details so we can review and make things right.

Response from BobtailSep 30, 2025

We take reviews like this very seriously. Our company is committed to operating with honesty, transparency, and respect. We never engage in fraudulent practices or misrepresentation. If you received calls you believe were from us, please note that we only contact customers through official numbers and verified channels. We would like the opportunity to understand your concern better and investigate this further. Please reach out to us directly at [email protected] so we can assist you.

Response from BobtailSep 3, 2025

Hi Nick, we’ve had the opportunity to discuss these payments with you over the phone. If you have any further questions or concerns about our process, we’d be happy to address them with you. Please give us a call 410-204-2084.

Response from BobtailJul 8, 2025

Hi, I'm genuinely sorry to hear about your experience—this definitely isn't the level of service we strive to deliver. I understand how frustrating and disruptive unexpected delays can be. We appreciate you bringing these details to our attention. I'll ensure your feedback is passed along internally, as we're always looking for ways to improve our processes and communication. Thanks again for your honesty—your feedback truly helps us grow. Warm regards,

Response from BobtailJan 13, 2025

We're very sorry you had a negative experience with Bobtail. We've sent a request for more information through Trustpilot so that we can work together to resolve the situation. We hope to hear from you soon.

Response from BobtailDec 21, 2023

Dear Jenna, thank you for reporting your experience to us. We apologize for the miscommunication and frustration that it caused. With your feedback, we were able to address the gaps in our processes that will help our team respond to inquiries better in the future. We understand that you talked to a Team Leader here at Bobtail and that they were able to resolve your concerns. Thank you in advance for updating your review!