Bob's WatchesReviews of bobswatches.com

Purchased a few watches from Bob's. Two were as advertised. But one GMT arrived, and upon closer inspection, the clasp/bracelet were twisted slightly and would not close with the typical 'clunk' of a Rolex watch. I took pictures and called them and emailed them photos. A 'watchmaker' called me back and said the findings were 'minor'. Hmmm... there was nothing 'minor' about my wiring them $13,000 without question. I was offended by that ignorant 'watchmaker', and sent it back. All in all, not such a good experience. Also wanted to sell them a used ladies Datejust two-tone. Pictures and explanations preceeded, as the original Jubilee bracelet had broken years prior, and was replaced with a new Oyster two tone. They made a good offer. Sadly, after it arrived, they started giving me all sorts of excuses of what was wrong with it. And then said it would have to go back to Rolex for a COA... REALLY? What kind of BS is this to beat down a customer? Like they are really gonna send it back to a RSC at a cost of at least 1K? I will not do business with them again. They are in the watch turnover business, and I dont trust them after those two episodes. So, BUYER BEWARE. My suggestion would be to try HQM... decent folks, no BS, and honest.

I sent a watch in for evaluation and sale. I was told the dial of all things had been refinished on this Rolex. I had no was to dispute so I said fine. Anyhow I was told the watch was being returned and I did not receive it the next day. When I inquired as to the delivery o was told 8/2/22, so I stayed home all day with no delivery. I was then told 8/3/22, again stayed home all day with no delivery. When I check with fed ex after requesting the tracking number it shows the watch was delayed due to incorrect shipping address although my address was verified. I will have the watch evaluated locally as I doubt there was anything wrong with my watch, just hope they didn’t do anything to it. I would not recommend using Bobs Watches. Further proof of why you should not do business. After being told my watched was shipped to the address I provided and the watch not arriving was the fault of fedex, this is what I receive today. I have reviewed your emails with my manager. My shipping department mixed up the address. This is not my doing. Truthfully, this was out of my hands. My manager has spoken to our shipping department, and it is all being squared away. I have a feeling I’ll never see the watch again and will be stuck getting the insurance claim money. *UPDATE* decided to sell the watch locally, had the buyer chose the Rolex dealer of his choice in Nashville. The shop owner verified there was nothing not original in the watch and for being 59 years old the watch was in fantastic condition.

We purchased 2 Rolex watches from them. Somehow they managed to scuff up my watch after adjusting the bracelet. Horrible service and watch repair!

I recently purchased a $20,000 Rolex from Bobs Watches that was not as advertised. The watch was listed as a 2022/02 model that turned out to be 2018/05! The serial number posted was also incorrect. The remedy offered was a slap in the face $100. Trust is critical in an industry that sells sight unseen high end jewelry. This company is not to be trusted. I kept screenshots of the advertisements and what was actually delivered. They are not willing to remedy their significant mistakes. Go somewhere else.

Would not recommend. Started well enough by interfacing with their associate, providing very accurate detail on my '77 Submariner 5512 watch based on local Rolex dealer's recent careful examination and assessment, sent many pics and a video, received an initial "quote range", quickly received boxes to ship the watch to them for final assessment. Contacted quickly after watch was received with the bad news that the "lume appears to have been retouched" (which was false per my local dealer) and that they would not be able to honor even the low side of the quote range. I advised before shipping that if they couldn't at least do that, it was a waste of my time as I already had local cash offers, including from my local dealer. They then shipped my watch back unwrapped and bouncing around a larger shipping box (I shipped it to them double boxed and carefully bubble wrapped and braced inside). I'm still livid. Bait and switch pricing, false pretenses to niggle me down and then returned my $15K watch shipped like it was a broken Timex bought for parts off of Fleabay. When I complained, they called back and apologized, offered me a display box for my trouble. Ya, no thanks. This is one of several reviews I will be posting. Note: I also wrote to Paul Altieri, the owner about this experience

I have ordered a watch from Bob's on Feb 21,2022 pay for it on 2 credit card received an confirmation email. Next day I notice a second charged on Discover Card for 2500 so I call your company but I was inform your CFO has cancel my order! Why? The first charge on Amex for 9000 went throught, the 2523.22 on Dis went through. No one from Bobs call or reply to my 6 phome calls, stonewall me telling me I have to call my CC company to get a refund.

Jonathan and the entire team were very helpful. Highly recommend Bob's Watches.

Wanted to sell my watch last month, but was told there were problems with the watch (scratches) that weren’t there. Got the watch back and confirmed with a jeweler that there were no scratches. Maybe this place is fine enough to sell you a watch, but don’t let them buy yours.