Bob's WatchesReviews of bobswatches.com

Response from Bob's WatchesOct 19, 2026

Hi Sam, thank you for bringing your concerns to our attention. We completely understand your hesitation. Luxury watches are valuable, and sending one to a company you haven't worked with before requires a great deal of trust. We want to reassure you that if you decide not to accept our final offer, your watch will be returned to you, no questions asked. We've since confirmed with our team that Harrison has spoken with you directly, provided the requested information, and that arrangements are underway for you to send in your watch. We're glad you were able to connect and appreciate you giving Bob's Watches the opportunity to earn your trust. We look forward to working with you!

Response from Bob's WatchesOct 13, 2026

Congrats on the Rolex Daytona! The Panda really is such a striking watch, and we couldn't be happier for you. We appreciate you taking the time to leave feedback about Ludo and for trusting Bob's Watches with such an important purchase. We hope to hear from you if you ever find yourself in the market for another authentic used luxury watch: 800-494-3708

Response from Bob's WatchesOct 13, 2026

Thanks for taking the time to leave us a review, and big congrats on your new pre-owned Rolex Submariner. It's one of those Rolex watches we think everyone should own at some point in their collecting journey, and we're thrilled you found yours at Bob's! Hope you enjoy wearing it. We also appreciate your continued business and look forward to working with you again soon. You can reach us at 800-494-3708.

Response from Bob's WatchesOct 19, 2026

Hi Callum, we wanted to follow up on your review, as we've been unable to locate a purchase in our system for anyone under your name. Furthermore, we don't have any records of sending a strap to anyone in the UK. We previously requested your contact information through Trustpilot so we could investigate your concerns further, but unfortunately, we haven't received a response. We'd also like to clarify that the 30-day return policy described in your review does not reflect Bob's Watches' actual return policy, which is a "no questions asked" 3-day refund on all purchases. We take customer feedback seriously and would welcome the opportunity to look into this for you. If you could provide your order number or the email address associated with your purchase, we'd be happy to review the details and address any concerns. We appreciate your cooperation and hope to hear from you. 800-494-3708

Response from Bob's WatchesOct 12, 2026

Thank you for the positive feedback, Mirtha! We're thrilled to hear you are happy with the speedy delivery and competitive prices here at Bob's! Please contact us at 800-494-3708 if there is anything else we can help with.

Response from Bob's WatchesOct 6, 2026

Thank you for taking the time to share your concerns. The authenticity and period correctness of the watches we sell are extremely important to us, including components such as the date wheel. When a customer raises a question about their watch, we take it very seriously. Our CFO has personally reviewed the details of your watch, including the concerns raised by the Rolex Service Center and the different options for addressing them. We want to clarify that nothing was ruled out during that process. We simply wanted to evaluate the situation carefully first so we could give you a complete answer and as many options as possible to move forward. Following your request to continue the conversation by email, our CFO has reached out to you directly. We appreciate the opportunity to work through your concerns with you and hope to reach a resolution that leaves you confident in both your watch and Bob’s Watches.

Response from Bob's WatchesSep 22, 2026

Congratulations on your pre-owned Rolex Daytona! Two-tone is such a great choice, and we hope you enjoy wearing it for many years to come. Thank you for trusting Bob’s Watches with your trade-in and for choosing us for your new watch. We really appreciate your business and hope it won’t be long before we get to work with you again! Please give us a call if there is anything else we can assist you with: 800-494-3708.

Response from Bob's WatchesSep 15, 2026

Hi Roy, thank you for taking the time to leave us a review, and congrats on your used watch! Honestly, there's nothing more exciting than finding the watch you want in such great condition and then having it on your wrist within days. We're so thrilled we could make that happen for you, and that you are so happy with your new timepiece and our team's customer service. We hope you enjoy wearing the watch! Give us a call at 800-494-3708 if you have any questions.