Ashley
Buyer beware, objects in photos not actually what is delivered
I ordered a watch online, the photos of the watch stated “actual photo” I ordered the watch as a gift. The watch arrived in 24 hours. The watch that arrived was NOT the watch in the photo. Clearly this was an error on the part of the company. I reached out and spoke to manager Wes (who was very polite and responsive) who informed me originally that they would do everything to get me the right watcb. Unfortunately, ownership at Bob’s decided they would not in fact make the situation correct and send me the appropriate watch. Instead they would only offer a $200 credit for their error. I would not trust this seller and would not believe when website states “actual photo”. Buyer beware.
Response from Bob's WatchesMay 11, 2023
Hello Ashley - Your feedback is important to us and we are available at 800-494-3708 if you would like to speak to a customer service representative. Thank you for taking the time to leave us feedback regarding your recent experience with us at Bob's Watches. I sincerely apologize for the mix-up. We understand just how important it is to have accurate photos and descriptions for each watch listed for sale, and I can assure you and all future customers that this is not a normal occurrence. It sounds like you've already contacted the customer care team, but I wanted to take a moment to acknowledge your concerns and ask if there is anything else that we can do to resolve the issue and make sure that you are completely satisfied with your purchase. Please reach out to the Bob's Watches team: 800-494-3708