Paul A.
I was thinking about trading my Rolex…
I was thinking about trading my Rolex datejust ref 16014 for a Omega Aqua Tierra. The Omega was listed at $3900. They were offering the same for my watch. They gave me a quote of $3700 plus $200 more since I was doing a trade. But then the whole deal started to fall apart like a house of cards. Wesley the guy that was helping me, said that there was a possibility that the watch might need to be serviced at a cost of $500. I called him back and told him that any service costs were his responsibility. I felt that the low ball offer of $3700 took into account the service costs if any, and to deduct $500 from the price that I would get for my watch was like asking me to pay to service the watch twice. Wesley was very rude when I brought it up. He would not listen to my comments and hung up on me after canceling the order. I tried to call him back but he kept hanging up on me. Don't sell your watch to this company, they give you low ball offers and try to screw you again with service costs that should be accounted for with the low price that they will pay you for your watch. I would not buy or sell a watch to this company.
Response from Bob's WatchesMar 21, 2024
Hi Paul, thank you for your valuable feedback. We are dismayed to hear that you were hung up on by one of our customer service representatives, and we would like to apologize sincerely. We have become the industry's go-to pre-owned Rolex exchange because of our fair pricing and high-touch customer service. We are disappointed to hear that the team let you down. Bob's Watches offers the most pristine inventory and most competitive offers on the secondary market. Please know that we never intentionally lowball our customers and use advanced market data to determine the fairest price for both us and our valued customers. We would love another opportunity to speak to you and help you get the best price for your trade-in. Please get in touch with us here or call 800-494-3708 at your earliest convenience.




