Bob's WatchesReviews of bobswatches.com

Purchased a beautiful GMT Rootbeer and paid a fair gray market price. However, the trade-in amount on my Milgauss was subpar. I was provided a sight unseen estimate via email, which was low but since I had become so excited about the new purchase I agreed to send my Migauss in for an official offer as a trade for the Rootbeer. The next day, I received a phone call and was told that my watch needed a new crystal and conditioning and could only be done by Rolex...and she went on to say than the final offer was $1500 less than the estimated offer. Because I did not want to go thru the process of having my watch shipped back to me and the fact that I was so excited about the new GMT...I accepted the offer. In sum, I don't feel like there was a fair negotiation and there was a bit of bait-and-switch on the trade in. But I love the new GMT.

Organized website, easy pay features, received the Rolex watch earlier than expected. One thing that would have made it 5vstar would have been to advise needing copy of DL or passport and signature on form at checkout. Other than that the piece was exactly as displayed.

Probably my best experience I ever had while purchasing a high end item and what made it more amazing was it was on line. They did every thing securely and easy for me. I closed my deal on a Wednesday at 5;00 eastern standard time and received my watch the next morning at 10:30 am. That is incredible especially in today. The watch is amazingly beautiful and perfect . Exceeds all my expectations. Clark is the best . He explained every thing to me as I had a lot of questions. Bottom line use this company ! they are very trust worthy , honest and very easy to deal with. Thank you so much!

Laura was patient with me and answered all of my questions. There was absolutely no delay between payment and overnight shipment. Watch was accurately described and I would gladly purchase from them again without reservations. It is worth noting that they size their watches for a 7 1/2 wrist size but they will resize. If you resize down, be sure to ask for the removed links/screws.

If you are in the market for a luxury watch, I cannot recommend Bob's Watches enough. As a repeat customer, I couldn't be happier with this most recent purchase and especially Shane's excellent customer service. I had a very tight delivery requirement and Shane bent over backwards to ensure my new watch would make it quickly, and on time! The watch itself was in like-new condition and looked even better than described and shown in the pictures on-line, so that was a nice added surprise! Thanks Bob's Watches and Shane for this great watch and buying experience, again! If you are on the fence with making such a costly sight-unseen watch purchase, let me assure you, you cannot go wrong with Bob's Watches! Thanks, Ken

Hope this won’t be too long, but I have to say that Bob’s is the best!! Shane especially He jumped through all kinds of hoops for me and I’ll be eternally grateful for him going over and above to replace the watch I had in the 90’s. It’s gorgeous I have a really tiny wrist and need to take links out but I have to confess that I slept in it last night and I don’t ever need another watch except this one that I love so much ❤️ I’ve already recommended Bob’s & Shane to everyone looking for a Rolex Regards, Constance Greene

As described and delivered quickly. Would buy again.

While initially we started out a bit rocky, your Ms Meghan Marsala took over and made sure I had the correct watch, made sure the bracelet fit perfectly and all in a timely manner. I feel this won’t be the last time I will deal with Bob’s.