Bob Mills FurnitureReviews of bobmillsfurniture.com

Bob Mills the customer service Person said she is closing of the ticket causes she can’t confirm how long it will take to fix my table not giving me a table to use. They don’t care that I have bought over 3000 dollars of furniture. I bought a living room set and a dinner table set. The sofa can with no legs attached to the center,,the dinner chairs were wobbly and the dinner table stain didn’t last two months..I guess I will have to hire someone to repair it. My neighbor had a similar problem. Now I have a table that is fade out. I have had other tables for over 20 years., and never did it ware out as soon as this one. As to speak customer service she said No one else can help me she is in charge to handle everything,

We will never buy from Bob Mills Furniture again and will never watch Channel 6 local Tulsa news. We bought a couch in May 2020. We visited the store at least three times and sat on the couch and loved it. Shelbi was a great salesperson. We bought the couch and had it delivered the next week. Within a few days, we noticed the couch had a squeak, but worse, the cushions moved all the time. I have never had a couch where the cushions moved this badly. After you sat down and got up, you have to push them back in. After you lied down, you had to do the same. We had guests over and it was embarrassing. We called Shelbi at the store and she had someone else talk to us. They offered to send a tech out to fix the squeak but we wanted the cushions not to move more than anything. The tech says we were past the return policy. After several conversations of back and forth, we were told to go buy some velcro and add to the back of the couch and to the back of the cushions. I was shocked. I called West Elm and Mathis Brothers among others, and they had never heard of such a solution. Bob Mills wouldn't do anything else to solve this matter, so we bought the velcro and have a "Velcroed" couch. How sad and disgusting this is and what a poor vision of helping the customer. I urge people to be careful. The tech even told us they had several employees go sit on the couch in the showroom and it didn't happen. It never happened when were there either. We even went back after this and noticed the cushions were much firmer than the one delivered to our home and there was no velcro on the showroom floor couch. The technician said these cushions could do this since they're reversible. If I would've known that, I would've never bought the couch. I'm 56 years old and have owned many sofas and have never had such an issue. How very sad and now we're stuck with it. I wonder if Bob Mills would just come pick up this horrible couch and get it out of our sight and we'll buy another one at Mathis Brothers or West Elm? It really is ridiculous. I feel sorry for Bob Mills employees who don't tell their customers up front because this tech knew this was an issue.

I bought a leather sectional from them for over 3k and I’ve had it for a 1 year and 3 months. The leather has MORE than normal fading and they say they can’t do anything for me. Per Jennifer who says she doesn’t have a boss she reports to Bob Mills. I would highly suggest finding more quality furniture somewhere else.

Do not purchase warranty. Worst customer service ever and they don’t cover what they are supposed to. On another note, don’t believe the lie that you will get your money back on warranty if you don’t use it.

If I could give it a zero I will give them a zero. They do not make the warranty good and they sell sorry Furniture it falls apart Less Than 3 months

I bought a custom sectional for almost 3k from Bob Mills that is a piece of garbage. It is cheaply made and uncomfortable. WITHIN A MONTH OR TWO ONE OF THE ARMS BROKE JUST FROM ME LYONG ON IT while watching TV. Arm just popped! Fortunately because the arm broke in a timely manner I was able to get them out to fix it. When the repair guy was out and my sectional was disassembled I was able to see how it was manufactured — no wonder it broke. Cheap materials underneath it all. Not to mention the wrong pillows came in, the pillow zippers unzip from the other end, cheap seat springs...and I still don’t have fabric that I ordered 5 months ago. Have been going back and forth with their corporate office for months. Horrible products and horrible service. Should’ve paid 1k more and gone to a reputable company like Bassett. KICKING MYSELF! Never shopping at Bob Mills again!!!

The bed I got doesn’t feel like the bed I laid on in the store. It packs and gets hard.

I received you set of mattresses on Jan of 2019 , and I paid $ 1623.74 . I bought the Isabella Firm Full size. Here we are in April of 2019 and these mattresses set is already have bowed. Meaning on the side I sleep it has lost its fitness and now has an indentation that’s stays there, like a cubby hole . The quality of these mattresses is nothing of the quality your salesman said they would be.. I feel like I have been sold a lemon and I don’t know what to do with this set. They were expensive, I don’t know who to call to fix this issue !!