Bob Mills FurnitureReviews of bobmillsfurniture.com

⚠️ BUYER BEWARE ⚠️ In June, we ordered new living room furniture (power reclining sofa, loveseat, chair, coffee table and end tables) from Bob Mills. At the time of order, we made a down payment (10% of the total because the furniture wasn't in stock and had to be ordered). We were told it wouldn't be in until August and we were pleasantly surprised to get a call just a few weeks later letting us know our reclining furniture was in and ready to be delivered. ⬇️ Fast forward to the date of delivery ⬇️ They delivered manual reclining furniture, when we ordered power. Calls were made to rectify and Roscoe Greenhouse (sales guy) LIED, telling us he had no idea we wanted power and not manual. Mind you, he showed us the power headrest, power lumbar and even told us about power packs you can order so you don't have cords running from the couch to the wall. We were told we could pay the difference and have power furniture delivered. We told him no thank you and said they can come pick up the furniture they just delivered because that is NOT what we discussed or ordered. ⬇️ Fast forward to attempting a refund ⬇️ Low and behold, we will NOT be getting a refund of our 10% down payment. We were told there is a delivery and restocking fee because we CHOSE not to upgrade. Again, we were told we purposely ordered manual furniture and declined an upgrade to power. *Which is NOT true and is a LIE* We are in the process of making a report to the BBB and considering legal action. Do NOT, and I repeat, do NOT shop with Bob Mills unless you want to be LIED to and cheated out of your hard earned money!

We made the mistake of buying furniture from Bob Mills. We paid a lot of money only to have DAMAGED furniture delivered to us twice. Tomorrow, Saturday was suppose to be the 3rd attempt to deliver our furniture in hopes that it would not be DAMAGED! The second time the furniture was delivered to us, my fiancée would not even let them bring it inside. It looked as if someone had grease on their hands and rubbed it all over the furniture and it wasn’t in the plastic like the first delivery. Also the recliner was suppose to be on the truck and we were told by the delivery guy the warehouse didn’t put it on the truck. We called the store once again and they told us the recliner was on back order. I received a text msg yesterday about delivery between 1&3 and confirmed the time. Today I received another text message saying delivery would be between 9 & 11 which we told Bob Mills we needed it delivered after noon in order for my fiancée to be off work & inspect it. At that time 1&3 was not an issue for Bob Mills. We are so frustrated with Bob Mills! I called the Tulsa office today and spoke with a female who claimed she was the manager and she was as cocky as H*ll. She could not even apologize for the damaged furniture or for the mix up tomorrow on the time. She just kept asking “Is there anything else?” And a few minutes ago a gentleman by the name of Peter called us. He assured me he was the manager for the Tulsa store & that all their calls are directed to Oklahoma City and that she was more than likely @ the OKC office. Peter assured me that he will inspect our furniture & also call the warehouse before it is delivered. Now because of the screw up with the time it will be put off until next Saturday and my fiancée will be inspecting the furniture as well. We are to the point where we are fed up & about ready to tell them to come pick up the broken & ripped furniture. We’re not very confident in the 3rd delivery. My son had also purchased furniture a while back and a piece of his furniture was also damaged. We sure hope Peter gets this resolved or we will be requesting a refund just like another one of Bob Mills customers that went through the same thing 3 times as well.

They sell low quality furniture at a very high price. I received 3 exchange for a tear on the sofa and loveseat from unfinished sewing. Need to see pictures message me

Terrible customer service, David (Manager) is so rude and very disrespectful!!! I will never order anything else from Bob Mills!!!

Obviously the employees at Bob Mills furniture, in Midland, do not work on commission! Before yesterday. I had never been into the store before. I am in need of new furniture. I walked in the door and not one single employee even bothered to Ask me if they could help me find anything. I walked through the largest part of the store which displayed the living room furniture. I sat in some of the chairs to see how comfortable they were. I was in there for a good 10 minutes and then even walked out the door without anyone saying anything. Bob Mills, if you are paying your employees to treat the customers like I was just treated yesterday, I’ll bet you find you some young kids who you can probably pay a lot less to do a lot better job. This was my first and my last time in this store.

I honestly don’t think they deserve even one star. Please do not purchase from Bob Mills and DO NOT get the protection plan! We have purchased many items from them but their service is not worth it! We got the protection plan on our table and the service we have received has been inexcusable. We had the table for less than a year and the finish started to wear off and scratch. I filed a claim under the impression that the protection plan guarantees replacement but they said it can be repaired and it would take 3-5 business days. I asked for a loaner tabletop while ours was being repaired since I have four small children and need a table, but they would not provide one. It’s been over a month and I still do not have my table top and when I call to speak with someone, I can’t get a straight answer or any details as to what is going on with my table! I’m so frustrated and tired of my children eating on the floor because of their lack of customer service! We will never shop here again and will make sure everyone we know never shops from Bob Mills!

This place was excellent until they got my money. We were told our couches were in stock in Dallas and would be driven down on October 29 and delivered the beginning of November. October 30th, I call and our sales person is unavailable. Apparently nobody else could access the date of delivery. October 31 I called again and transferred to our sales person‘s voicemail after being told our delivery date has been pushed back to December 3 (Apparently someone else can access the date so that was a lie). Nobody could answer my question as to why we were not notified of this until after I called to find out where our furniture was. They blamed it on the manufacturer pushing back the date, but could not give me a response when I said our couches were in stock in Dallas and were supposed to be driven down on the 29th so what does this have to do with the manufacturer? They offered to take $100 off of each piece, but due to the really poor customer service and the dishonesty used just to get a sale I felt they did not deserve my money and demanded a refund... They told me it would be 5 to 7 business days. We shall see if they lied about that too.

Do not purchase from Bob Mills. Their furniture does not hold up and their furniture protection plan is a scam. We bought furniture 13 months ago. They want us to pay a trip charge of $110 dollars to look at the problem and then can’t guarantee it won’t cost more to fix even though you have a 4 year furniture protection plan.